Manager, Platform Systems & Operations Integration
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Get to know our Team:
The Strategy & Projects (S&P) team works with stakeholders across all business functions in Grab to drive continuous improvements and lead special projects which would contribute to overall growth of the business. The team is responsible to generate business insights propose data-driven strategic initiatives and lead large cross-functional projects to grow the business across Mobility Deliveries ( GrabFood GrabMart GrabExpress) & Groceries (Jaya Grocer & Everrise).
Get to know the Role: The Manager Platform Systems & Operations Integration will be responsible for designing integrating and optimising the technical systems that underpin our end-to-end e-commerce operations. This is a highly technical cross-functional role that bridges Product Tech Operations and Strategy and requires someone who can translate operational requirements into scalable product builds system logic analytics and automation.
The ideal candidate has hands-on experience with e-commerce platforms and understands how WMS IMS OMS ERP and fulfilment/delivery systems interact. Beyond system configuration you are expected to use data logic and automation to build workflows that scale. You must be able to:
- Work closely and proactively with Business and Tech teams to to align product requirements system behaviour & API flows with operational needs
- Build and integrate the core retail systems required to run a multi-category e-commerce business
- Design automation frameworks that remove manual steps strengthen controls and create operational leverage
- Use analytics and light coding (SQL Python scripting) to diagnose issues validate assumptions and optimise system behaviour
- Break down ambiguous system or operational issues into structured data-driven solutions
Scope Includes:
- Partnering with Product & Engineering: Work closely with Product and Engineering to translate operational needs into product requirements system specifications logic rules and integration requirements.
- Retail Systems Architecture & Integration: Lead the configuration and integration of core e-commerce systems such as WMS IMS OMS ERP routing/dispatch tools and the e-commerce platform.
- Automation & Technical Enablement: Build automation to eliminate manual steps and improve operational reliability. Use scripting or low-code tools to develop micro-workflows alerts and system checks. Continuously identify opportunities to streamline processes and reduce operational complexity through automation.
- Data Analytics Monitoring & Diagnostics: Develop dashboards and analytical tools to monitor system health routing performance inventory accuracy and fulfilment KPIs. Use SQL logs and workflow traces to diagnose issues and deliver data-driven recommendations that improve system stability and operational efficiency.
Qualifications :
What Essential Skills You Will Need
A strong candidate should have the following :-
- 58 years experience in product management e-commerce systems platform integrations technical operations or fulfilment technology.
- Hands-on experience with retail tech such as WMS IMS OMS and ERP configurations
- Technical capabilities - familiarity with coding/scripting (Python JavaScript) API flows logs payloads and JSON schemas.
- Strong proficiency in SQL and ability to build analytical models or dashboards.
- Proven ability to translate operational workflows into structured system logic and decision rules.
- Experience driving systems integration UAT and end-to-end operational testing.
- Excellent logical reasoning and problem-solving skills: able to structure ambiguous technical/operational problems into solvable components.
- Strong cross-functional communication skills especially with Product and Engineering teams.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
