Application Support Specialist

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 21-09-2025

Vacancies: 1 Vacancy

Job Summary

Company:

Marsh

Description:

Application Support Specialist

We are seeking an Application Support Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Application Support Specialist at Marsh you will be responsible for problem solving knowledge generation and developing repeatable processes and you will respond as the escalation point for non-standard issues and incidents and is responsible for the construction of standard communications.

We will count on you to:

Provide production support for applications ensuring high availability and performance.
Leverage cloud technologies preferably AWS
Monitor and troubleshoot application issues working closely with the Incident Management team to handle major incidents effectively.
Utilize Kubernetes for container orchestration including scaling and managing containerized applications.
Read and analyze logs from Kubernetes and application containers to identify and resolve issues proactively.
Manage and query MongoDB (NoSQL database) and SQL/Oracle databases to support application functionality.
Utilize ServiceNow or other ITSM tools for service request management incident management and problem management.
Collaborate with cross-functional teams to resolve incidents and implement solutions.

What you need to have:

Bachelors degree in information technology or related technical field
2-3 years experience in Cloud or Application Support role
The ideal candidate will have a strong background in application production support with expertise in Kubernetes MongoDB SQL/Oracle databases and IT Service Management (ITSM) tools.
This role involves managing incidents troubleshooting issues and ensuring the smooth operation of our applications in both on-prem and cloud environment.
Advanced Level of English is a Must

What makes you stand out:

ITIL certification
Good understanding of relational database concepts

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience:

Unclear Seniority

Company:MarshDescription:Application Support Specialist We are seeking an Application Support Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Application Support Spec...

Company:

Marsh

Description:

Application Support Specialist

We will count on you to:

Provide production support for applications ensuring high availability and performance.
Leverage cloud technologies preferably AWS
Monitor and troubleshoot application issues working closely with the Incident Management team to handle major incidents effectively.
Utilize Kubernetes for container orchestration including scaling and managing containerized applications.
Read and analyze logs from Kubernetes and application containers to identify and resolve issues proactively.
Manage and query MongoDB (NoSQL database) and SQL/Oracle databases to support application functionality.
Utilize ServiceNow or other ITSM tools for service request management incident management and problem management.
Collaborate with cross-functional teams to resolve incidents and implement solutions.

What you need to have:

Bachelors degree in information technology or related technical field
2-3 years experience in Cloud or Application Support role
The ideal candidate will have a strong background in application production support with expertise in Kubernetes MongoDB SQL/Oracle databases and IT Service Management (ITSM) tools.
This role involves managing incidents troubleshooting issues and ensuring the smooth operation of our applications in both on-prem and cloud environment.
Advanced Level of English is a Must

What makes you stand out:

ITIL certification
Good understanding of relational database concepts

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Required Experience:

Unclear Seniority

Key Skills

Children Activity
Access Control
Human Resources Administration
Government
Actuary
Hydraulics

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About Company

Marsh McLennan

Veritas provides commodity trading and risk advisory to optimize trading strategies and operations by harnessing CTRM systems, advanced analytics, and AI.

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