Client Retention & Farmer Specialist
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Role Mission
As a Client Retention & Farmer Specialist youll strengthen relationships with healthcare professionals while ensuring financial stability. Youll manage accounts find win-win solutions and deliver value in every interaction. A dynamic role where every day brings new challenges growth and impact!
- Connect with our client base through our ticketing system to deliver quick clear and personalized support.
- Onboard and train healthcare professionals (doctors assistants and clinic staff) via phone and video calls helping them make the most of our platform.
- Build trust-based relationships with healthcare specialists focusing on engagement satisfaction and long-term loyalty.
- Analyze user profiles and activity to identify opportunities for growth and help each client reach their full potential.
- Provide expert guidance resolve questions and ensure a smooth experience across all touchpoints.
- Maintain and expand your client portfolio through proactive communication and continuous value delivery.
- Act as a true partner for our clients listening understanding and empathizing with their needs to drive success together.
Qualifications :
- At least 1 year of experience delivering training onboarding or client portfolio management through video or outbound calls.
- Proficiency with productivity and collaboration tools commonly used in tech environments (Google Workspace Slack HubSpot Salesforce etc.).
- Intermediate level of English with strong communication skills both written and spoken.
Información adicional :
Benefits
- Hybrid work model for better work-life balance.
- Base salary: $18000$20000 MXN performance bonuses.
- Legal benefits according to Mexican labor law.
- Grocery vouchers (vales de despensa).
- 22 vacation days per year plus your birthday off!
- Major Medical Expenses Insurance (Seguro de Gastos Médicos Mayores).
- Life insurance coverage.
- Savings fund contribution.
- Annual performance bonus.
Recruitment Process
- Talent Acquisition Interview
- Technical Interview Customer Success Team Lead
- Technical Interview Customer Success Manager
- Offer
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
About Company
Join MioDottore, the leading digital platform that is revolutionizing healthcare in Italy! Our mission? To make the healthcare experience more human and digital, improving the lives of both doctors and patients.
