Reservations Agent | Naumi Hotels
Reservations Agent | Naumi Hotels
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1 Vacancy
Job Description
Naumi Hotels is a boutique hospitality group known for our unique design-led hotels exceptional guest experiences and a culture that embraces creativity and innovation.
Join Naumi Hotels as our Reservations Agent Corporate and Inbound based at our Auckland property and become a key player in promoting our stunning properties across the group in New Zealand Australia Singapore and other international markets. Reporting to the Groups Reservations Lead youll play a pivotal role in maximising hotel occupancy optimising average rates and converting enquiries into confirmed bookings. If youre passionate about hospitality and thrive in a fast-paced dynamic environment this is your chance to shine!
This is the perfect opportunity for a dynamic selfmotivated person to join our growing group and become a valued member of Naumi TEAM. This office-based role is all about collaboration connection and delivering guest experiences that truly matter.
The fun things you get to do
- Be the first point of contact for reservations handling calls and emails with accuracy and warmth
- Keep hotel PMS systems updated with seamless accurate bookings
- Manage billing and payments for Travel Agents Corporates GDS and Groups
- Deliver outstanding service resolving booking queries quickly and creatively
- Partner with Sales and Revenue teams to tailor bookings rates and value adds
- Showcase our hotels unique locations and experiences to inspire guests
Bring with you
- At least 3 years of experience in group reservations ideally handling key accounts travel agents and tour operators
- Solid hospitality background and thrives in guest-focused environments
- Outstanding interpersonal skills able to communicate clearly professionally and with ease
- Tech-savviness with strong proficiency in MS Office and other digital tools
- Excellent written and spoken English with knowledge of additional international or regional languages being a plus
- Demonstration of exceptional problem-solving abilities in work experiences
Whats in it for you
- Grow with us through opportunities for career development and progression as our business grows
- Discount accommodation when staying at our properties across NZ AU and Singapore
- Rewards and incentives for positive guest reviews
- Referral Bonus Program
- Naumi Knights Program
If this sounds like the role you have been waiting for wed love to hear from you apply now!
Applicants must be legally entitled to work in New Zealand.
At Naumi diversity equity and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds ages cultures abilities sexual orientations and gender identities. Our goal is to provide a fair inclusive and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at and well be happy to assist you.
Required Experience:
IC
Employment Type
Full-Time
