Guest Services Agent Receptionist
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Greet and welcome guests manage check-ins check-outs and guest requests efficiently and courteously.
Accurately handle reservations billing and guest accounts while maintaining confidentiality.
Manage phone and email enquiries providing professional assistance and information.
Promote hotel facilities activities and services to maximise guest satisfaction and revenue.
Ensure compliance with health safety and security standards including cash handling key control and fire procedures.
Maintain accuracy of front office systems guest data and internal reporting.
Support department and hotel management in operational and administrative tasks.
Wages NZD 28.53 per hour
Qualifications :
Requirements:
Minimum 2 years of experience working in a hotel motel or similar reception/front office role.
Skills & Competencies:
Excellent customer service and communication skills.
Proficiency with hotel management and reservations systems.
Strong attention to detail and organisational skills.
Ability to handle cash credit transactions and confidential information responsibly.
Additional Information :
Why work for Novotel Queenstown
Staff meals provided while on shift
Uniforms washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
Accors refer-a-friend bonus
Accors Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
Full Time - Permanent 30 hours week
Flexibility to work shifts weekends and public holidays.
Apply with CV and cover Letter
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
