Customer Success Manager (Ads)
Customer Success Manager (Ads)
Posted on :
21-09-2025
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1 Vacancy
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Job Description
Description
Who We Are
In early 2025 Carbon6 was acquired by SPS Commerce the industrys leading provider of cloud-based supply chain management solutions. This milestone marked a powerful evolution of our vision. Together were integrating Carbon6s ecommerce platform with SPSs vast retail network to help sellers grow more efficiently profitably and intelligently.
As a global team across North America Europe and Asia we thrive on innovation collaboration and continuous improvement. Whether youre building new technologies supporting sellers or scaling operations youll join a community thats shaping the future of retail and ecommerce together.
The Opportunity (Hybrid - Toronto ON)
Were on the hunt for a passionate and experienced Customer Success Manager who is a subject matter expert and Google/Meta Ads certified to join our dynamic tech team. With a customer-first mindset youll be the face of our company for our managed services clients ensuring they receive exceptional service and never have to worry about the details because youve got a handle on them.
Your role will be pivotal in forming robust enduring relationships between our company and our clients. If youre a motivated tech-savvy individual who enjoys building relationships and being at the forefront of innovation Carbon6 could be the place to come build your career.
Your Impact
- Product Research and Campaign Launches: Utilize all available resources to conduct thorough product research for customers during the audit stage. Provide valuable insights and recommendations to clients regarding product positioning market trends and audience targeting to maximize campaign effectiveness. Collaborate with clients and internal teams to develop and implement our patent-pending campaign strategy ensuring a successful and impactful launch.
- Optimize Google/Meta Ad Campaigns: Utilize your extensive knowledge of Google/Meta Ads to ensure our clients campaigns are consistently optimized. Continuously monitor campaign performance analyze metrics and make data-driven adjustments to improve results and meet client satisfaction goals.
- Performance Analysis: Regularly review campaign metrics and provide insightful analysis to clients highlighting key performance indicators trends and opportunities for improvement. Collaborate with clients to align their objectives with campaign strategies maximizing their return on investment.
- Client Relationship Management: Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters. Understand their unique business needs provide exceptional customer service and proactively address any concerns or issues that may arise.
- Strategic Planning: Work closely with the sales and account management teams to develop effective Google/Meta Ads strategies aligned with clients marketing objectives. Collaborate on campaign planning targeting and budget allocation to ensure optimal campaign performance and client satisfaction.
- Industry Knowledge: Stay up to date with the latest trends best practices and advancements in Google/Meta Ads and digital advertising. Share industry insights and recommendations with clients to help them stay ahead of the competition and achieve their marketing goals.
Your Qualifications
- Proven Experience: Youve clocked at least 1-3 years experience working in a tech related customer success/account manager position. You also are Google/Meta Ad certified and understand the entire process of launching optimizing and managing campaigns.
- Customer-Centric: You are fundamentally guided by the principle of putting customers first shaping every decision with the goal to enhance their experience. You are relentlessly driven to surpass expectations transforming ordinary customer interactions into memorable experiences.
- Ability to Learn Quickly: Adapt swiftly to new tools technologies and business processes. You absorb information like a sponge putting newfound knowledge into action with lightning speed ensuring our team stays ahead of the curve. Learning new things doesnt scare you - no matter the complexity.
- Organizational Skills: Your organizational prowess enables you to manage multiple clients and projects with ease. No detail escapes you. You are committed to precision maintaining a clear and ordered workflow that benefits both our team and our clients.
- Relationship Building: Youre a people person with superior interpersonal skills and a knack for relationship management. People cant help but feel connected to you and you have a way of making people feel confident youre on their side and will do whatever it takes to do right by them.
- Excellent Communication: You can break down complex concepts into understandable terms inspiring action with your communication skills. You are gifted in both speaking and listening leading to a more transparent and effective communication process. You are equally eloquent and comfortable communicating in writing in person and when speaking to large groups.
Bonus
- Knowledge of the ecommerce and/or Amazon space Amazon DSP a plus.
- Experience working with Enterprise or large CPG clients.
Perks & Benefits
We offer a competitive salary along with a Retirement Savings Plan (RRSP) that helps you save for the future that includes employer contributions.
Grow with us and take part in our employee stock purchase program (ESPP) allowing you to invest in your future alongside the companys growth.
Comprehensive Health Benefits which includes access to medical dental and vision insurance plans starting on Day 1 ensuring you and your family are well taken care of.
Enjoy a flexible PTO policy allowing you to recharge and maintain a healthy work-life balance including one floating holiday that can be used anytime throughout the year.
Receive a company-provided laptop delivered to your door ensuring youre equipped for success from Day 1.
Stay energized with complimentary snacks and drinks available in our Toronto Office.
Participate in quarterly or annually company-wide events off-sites and socials fostering team spirit and camaraderie.
Required Experience:
Manager
Employment Type
Unclear
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