Enterprise Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Enterprise Customer Success Manager (CSM) at Vention will play a critical role in shaping the post-sale journey for our largest and most strategic accounts. Your mission is to ensure measurable client outcomes by bridging plant-floor realities with executive-level KPIs.
Your focus will be on three key impact metrics:
- Client Uptime (targeting 99% plant availability)
- Adoption (ensuring successful usage and integration of Ventions solutions)
- Net Dollar Retention (NDR) (renewals upsells and expansion)
This hybrid operational-commercial function is designed to maximize value realization strengthen client partnerships and position Vention as a strategic growth partner. You will collaborate closely with Account Executives Operations Support Product and Engineering to ensure customers achieve their goals and realize ROI.
As the first Enterprise CSM at Vention you will also be instrumental in laying the foundation for a scalable Customer Success organization.
More specifically your role will include:
- Act as the primary relationship owner for 75100 strategic accounts post-delivery ensuring a smooth post-sale journey.
- Conduct proactive health checks and Executive Business Reviews (EBRs) to identify risks opportunities and client objectives.
- Build and track Success Plans tied to adoption milestones uptime performance and measurable ROI outcomes.
- Monitor adoption uptime and usage patterns through analytics platforms; ensure plant uptime stays above 99%.
- Partner with Account Executives to drive renewals and identify expansion signals directly contributing to NDR growth (services bundles cell upgrades etc.).
- Serve as a trusted advisor translating operational KPIs into executive-level business outcomes.
- Capture and consolidate product feedback delivering quarterly insights (top 5 friction points & trends) to Product and Engineering.
- Collaborate cross-functionally with Sales CS Product and Engineering to ensure seamless adoption and continuous improvement.
- Champion the Voice of the Customer influencing Ventions priorities.
Qualifications :
What You Bring to the Table
Were looking for skills intellect and experiences that will help you succeed in this role but we also know that various profiles (not only the one described below) could be successful. If youre excited about what you read and think youd be a great fit we encourage you to apply even if you dont meet every single qualification.
- Bachelors degree in Engineering Operations or related technical field.
- 5 years of experience in Operations Plant Management or Industrial Automation (must have worked directly in plant/operations/engineering environments).
- Proven ability to manage large enterprise accounts balancing operational detail with executive influence.
- Strong data literacy with experience using data analytics tools.
- Excellent communication and presentation skills with a track record of leading executive-level reviews.
- Ability to collaborate cross-functionally with Sales CS Product and Engineering to deliver client outcomes.
- Trusted advisor mindset focused on client ROI and long-term partnership.
- Bilingual (English and French) both spoken and written.
Additional Information :
What We Offer
- Career pathing: Real opportunities to grow through personalized development plans bi-annual employee reviews and mentorship program
- Professional development: Continuous training in performance management inclusive leadership leadership operating model team building and giving/receiving feedback
- Gender diversity & inclusion: Pay equity reviews inclusive policies and a Womens Employee Resource Group offering networking mentorship and quarterly learning sessions.
- Hybrid work: Enjoy flexibility with our hybrid model allowing you to work from home on select days.
- Community engagement: Two paid volunteering days per year to give back to causes you care about.
- Central location: Regular team gatherings and a collaborative office space in the heart of Montreal surrounded by cafés and restaurants.
- Team events: All year round employee events including annual kick-off employee summit quarterly happy hours and department events.
- Comprehensive benefits: A complete group benefits plan for you and your family that start day one.
What to Expect in Your Interview
- Initial Call
- Meet the Team
- Decision & Offer
Were committed to making every step of the process inclusive and accessible. If you require accommodations at any stage please let us know well ensure you have what you need to succeed.
Professional Growth & Development
Vention believes strongly in promotion from within. For this reason we structured a comprehensive professional development program that elevate high-performing individuals who deeply understand the inner workings of Vention. This program encompasses:
- In-house coaching program with former industry executives working with small cohort of emerging leaders
- Quarterly management training on topics ranging from Giving & Receiving Feedback to Building high-performing teams to Developing your own Leadership model
- Quarterly World-Class Speaker Series featuring industry leaders sharing their perspective and lessons learned as they build their function and business
- Dedicated professional development channels sponsored by the Executive team to foster continuous professional learning
- Book allocation program to further your knowledge in your domain of expertise or any business leadership topics
Diversity Inclusion & Belonging at Vention
When you join Vention you join a team of professionals with diverse experiences backgrounds and perspectives. Together were building a workplace where everyone belongs feels valued and can achieve extraordinary results.
We celebrate differences in ideas in experiences and in people. Our initiatives in gender equity career growth and leadership development are designed to create real opportunities for everyone to thrive.
Ventions culture
Vention is an uplifting environment for high achievers. Thinking that Ventions culture would keep you energized See our full culture guide here.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their w ... View more
