Tenancy Progression Coordinator

Title:Tenancy Progression Coordinator

Contract Type: Fixed Term Contract 6 Months (Mat Cover)

Salary: Starting from 32881 per annum depending on experience

Reporting Office: Stratford London

Persona: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Full-Time 35 hours per week

Closing Date:26^th September at 11pm

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent Intermediate Market Rent and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.

In this new role at L&Q we are looking for someone customer focused self-motivated with an interest in the London property market.

Reporting to the Tenancy Progression Manager the successful candidate will be part of a great new team supporting the customer journey for our tenants.

To be successful in this role you will need to demonstrate:

• Knowledge of the UK Lettings market
• Previous tenancy progression experience.
• Ability to negotiate tenancy agreement terms.
• First class customer service skills.
• Excellent communication skills both verbal and written.
• Collaboration skills and the ability to demonstrate stakeholder management
• Ability to work in a fast-paced target driven environment with a track record of meeting deadlines.

Duties will include:

• Managing customer databases and ensuring it is kept up to date.
• Taking customers details and qualifying their requirements.
• Dealing with incoming lettings enquiries via phone and email.
• Supporting customer through the tenancy referencing process.
• Ensuring compliance and regulatory requirements related to lettings are adhered to.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

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