Tenancy Management Coordinator

Organisation: London Borough of Waltham Forest

Salary:SO1

Contract Type:Fixed Term Contract (12 months)

Working hours per week:36

Application Deadline:07/01/2026

Proposed Interview Date(s):TBC

Reference:1952

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of theMayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please emailrecruitment@ we can arrange an alternative application method.

About the role:

You will act as the first point of contact for tenancy-related queries ensuring clear timely and accurate information. Responsibilities include processing tenancy changes supporting specialist housing services and maintaining high standards of customer experience.

Key Responsibilities

• Deliver a high-quality customer-focused tenancy management service.
• Respond to resident queries within target timescales and update systems accurately.
• Process tenancy change requests (assignment succession name changes household amendments).
• Manage the Tenancy Management team inbox and allocate tasks.
• Coordinate introductory tenancy review panels and support forced entry for gas servicing.
• Maintain accurate customer contact records and housing management systems.
• Produce reports correspondence and documents to Council standards.
• Raise purchase orders process invoices and manage supplier expectations.
• Support responses to member enquiries complaints and statutory requests (FOI Subject Access).
• Promote a positive image of the Council and ensure compliance with all policies and procedures.

>> Click here to download the Role Profile <<

Qualifications and Requirements:

• Proven administrative experience ideally within a housing environment.
• Strong organizational skills and ability to manage competing priorities.
• Excellent communication and customer service skills.

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• As a public authority we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please Sharon Allen-Cabey (Tenancy Service Manager) at -Cabey@

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email atrecruitment@.

Click here for further information on theHuman Resources recruitment privacy notice.