Receptionist
Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role Summary:
The receptionist at a dealership serves as the first point of contact for customers whether in person or over the phone. This role is responsible for creating a welcoming atmosphere managing front desk operations directing inquiries to the right departments and performing basic administrative tasks.
Key Duties and Responsibilities
Customer Service:
Greet all customers and visitors in a friendly professional manner
Answer customer inquiries or direct them to the appropriate department (sales service parts finance etc.)
Ensure the waiting area and reception space is clean organized and welcoming
Offer refreshments or assistance while customers wait
Phone Handling:
Answer and route incoming phone calls using a multi-line system
Take detailed messages when necessary and deliver them promptly
Schedule appointments or follow-ups for the sales or service team
Administrative Support:
Maintain front desk operations including handling mail and deliveries
Assist with data entry filing and updating customer records
Prepare basic documentation (e.g. customer welcome packets appointment reminders)
Manage showroom and service appointment calendars
System & Record Management:
Use dealership management software (e.g. CDK Reynolds & Reynolds) to look up or enter information
Keep logs of customer visits phone inquiries and showroom traffic if needed
Coordination:
Communicate effectively with salespeople service advisors and managers to ensure smooth customer flow
Support event coordination or promotional materials when required (e.g. sales events test drives)
Required Skills and Qualifications
Strong verbal and written communication skills
Professional appearance and demeanor
Ability to multitask in a fast-paced environment
Basic computer literacy (MS Office email DMS software)
Organizational and time-management skills
Previous receptionist or customer-facing experience (preferred)
Employment Type
Full-Time
