Property Management Real Estate Receptionist (Client Services & Scheduling Coordinator)

Receptionist (Client Services & Scheduling Coordinator)

Location: Remote (South Africa / LATAM / Philippines preferred)
Compensation:

• South Africa: US$1200 US$1600/month (mid-level)
• LATAM: US$1000 US$1400/month (mid-level) US$1400 US$1800/month (senior)
• Philippines: US$800 US$1200/month (mid-level) US$1200 US$1600/month (senior)

Industry: Property Management / Real Estate
Schedule: Flexible overlap with U.S. business hours required

About the Role:
We are seeking a highly organized and customer-focused Client Services & Scheduling Coordinator to join a dynamic property management team. This role is essential for ensuring seamless communication with residents vendors and internal teams while managing scheduling front-desk coordination and concierge-level service. The ideal candidate excels at multitasking communicates clearly and provides exceptional service to maintain operational excellence and resident satisfaction.

Key Responsibilities:

Client Services & Concierge Support

• Serve as the primary point of contact for resident inquiries via phone email and chat delivering prompt professional and courteous service.
  
• Coordinate with property managers and maintenance teams to resolve resident requests and ensure high satisfaction levels.
  
• Provide concierge-style assistance including booking services coordinating vendors and responding to urgent resident needs.
  

Scheduling & Coordination

• Manage calendars and schedules for property managers and maintenance teams including appointments inspections and follow-ups.
  
• Schedule vendor visits maintenance projects and resident meetings efficiently ensuring clear communication of changes or conflicts.
  
• Maintain accurate scheduling records and logs proactively anticipating conflicts and resolving them.
  

PBX / Front Desk Operations

• Operate multi-line phone systems (PBX) and manage incoming calls transferring to appropriate teams or handling directly.
  
• Document call logs and messages accurately for follow-up by internal teams.
  
• Maintain professional courteous and consistent communication across all channels.
  

Administrative & Process Support

• Assist with resident documentation lease communications and other administrative tasks.
  
• Support process improvements in client service scheduling and internal communication workflows.
  
• Collaborate with cross-functional teams to ensure operational efficiency and timely resolution of issues.
  

Qualifications:

• Equivalent work experience preferred.
  
• 25 years experience in client service administrative coordination or property management support.
  
• Strong English communication skills; bilingual abilities (Spanish or Portuguese) a plus for LATAM roles.
  
• Proven ability to manage multiple priorities schedules and deadlines with attention to detail.
  
• Experience with PBX scheduling software or CRM systems is preferred.
  
• Professional courteous demeanor and high level of customer service orientation.
  

Why Join:

• Be part of a collaborative remote-friendly team dedicated to operational excellence and resident satisfaction.
  
• Gain exposure to property management operations and develop career growth opportunities.
  
• Flexible work schedule with structured U.S. business hour overlap to ensure seamless communication.
  
• Play a key role in providing exceptional client service and maintaining the companys high standards for residents and property owners.

Required Experience:

IC