Business Support Specialist

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Business Support Specialist

What youll build

In this role youll:

• Develop trusted advisor relationship with the MU Services Sales Delivery Cloud Post Sales and leadership team
• Contribute to the roll out of the Tools and Process in the MU CS&D Business in alignment with the Global methodology
• Support the achievement of the CS&D business KPIs (Revenue Contribution Headcount Utilization Backlog accuracy and leakage Project profitability Adoption Consumption & Churn)
• Provide insightful deep dive analysis of areas for performance improvement
• Ensure all forecasting and business planning deadlines are achieved
• Interact as intermediary in the forecasting process between Business Management and Controlling keeping an overview on entire forecasting process.
• Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive way
• Be trusted advisor for the Market Unit Cloud Success Services Head allowing him/her to make fact-based decision and reach perfect business predictability and drive.
• Support business execution and performance through implementation of the CVJ managing and driving core operational processes
• Execute the CS&D operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization headcount bench Backlog Project revenue from pipeline etc.) Sales (pipeline hygiene pipeline KPIs coverage analysis sales GTM deal execution) & Cloud Post Sales (Adoption Consumption Churn/Renewals)
• Drive data quality and completeness in core systems

What you bring

• Final degree (e.g. business administration finance accounting economics mathematics computer sciences) or equivalent work experience
• Fluent English
• 5 years minimum experience in the IT Services industries ideally in controlling or project management
• Proven ability to deliver an operations service to business stakeholders
• Works effectively in a matrix fast moving and continually changing business environment
• Ability to proactively challenge business leaders in supportive way to improve performance
• A high level of communication presentation and influencing skills
• Demonstrates a thorough knowledge of the consulting & cloud business model in a software environment

Where you belong

• Culture: Respectful inclusive working environment
• Team: Friendly collaborative and diverse
• Who Thrives: Curious adaptable team-oriented individuals
• Collaboration Style: Open cross-functional and transparent
• Growth: Clear development paths mentorship and real ownership opportunities
• Whats Special: Values-driven people-first and impact-focused

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435672 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid