Travel Clerk II Joint Base Lewis McChord, WA
Travel Clerk II Joint Base Lewis McChord, WA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
Serves as a subject matter expert on DOD Passenger transportation regulations entitlements and procedures providing guidance and assistance to service members and dependents as needed.
Liaises with military bases transportation offices and third-party carriers to facilitate the smooth and timely execution of passenger transportation services.
Addresses escalated passenger transportation-related issues and concerns resolving conflicts and disputes in a professional and diplomatic manner.
Ensures compliance with all relevant laws regulations and company policies related to transportation counseling activities maintaining accurate records and documentation.
Collaborates with other departments including customer service logistics and quality assurance to streamline processes and enhance overall customer satisfaction.
Stays up to date on changes to DOD passenger transportation policies and procedures communicating updates to service members and providing training as necessary.
Additional Qualifications/Responsibilities
Qualifications
Must be a U.S. Citizen or permanent legal resident with oral and written fluency in the English language.
Must possess and maintain a valid state issued drivers license.
High School diploma or GED equivalent.
Must undergo pre-employment background screening and drug testing.
Must be able to obtain a DoD Common Access Card within first 90 calendar days of employment.
Excellent communication skills both verbal and written with the ability to interact effectively with internal and external stakeholders.
Proven problem-solving abilities and a proactive approach to addressing challenges and finding solutions.
Proficiency in relevant computer software applications including transportation management systems and Microsoft Office Suite.
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced deadline-driven environment.
Experience in passenger transportation counseling or related field.
Work Type
On-Site
Pay Range
27.21
Health & Welfare
4.93
Benefits
SCA - The company offers a comprehensive benefits program including medical dental vision life insurance 401(k) and a range of other voluntary benefits. Vacation holiday and sick Leave offered will be as defined under the DOLs Wage Determination.
Employment Type
Full Time
