Vice President of Hotel Operations (Caesars New Orleans)

Caesars New Orleans unveiled the opulent and indulgent luxury of a $435 million dollar expansion to transform our award-winning property in Fall of 2024.

The property expansion plan added a new 340-room hotel tower along with other expanded amenities at the site including--

• A full exterior and interior redevelopment & redesign
• A new 340-room hotel tower featuring two stories of Nobu Hotel with stunning views.
• Exciting new culinary and hospitality experiences including the renowned Nobu Restaurant
• Improved expanded and elevated gaming areas featuring more than 1300 slot machines 120 table games a 20-table Poker Room three outdoor gaming courtyards and a 5700-square-foot state-of-the-art Caesars Sportsbook.

Join the #1 Team at a Top Place to Work and be part of the most exciting era in North American gaming.

JOB SUMMARY: The Vice President of Hotel Operations is a strategic leader responsible for overseeing the Hotel Transportation/Parking Environmental Services and Wardrobe departments. This role ensures operational excellence exceptional guest service and alignment with Caesars New Orleans brand standards. By driving performance optimizing resources and fostering a culture of service the Vice President plays a key role in achieving financial objectives and delivering a world-class hospitality experience. The position also requires the ability to influence positive outcomes in both team member engagement and guest satisfaction within a complex multi-tower operating environment.

ESSENTIAL JOB FUNCTIONS:

• Directs the daily and long-term responsibility for operations and hotel service provided to rooms VIP and high net-worth guests with a hands-on approach.
• Leads with a passion for excellence and able to drive innovation around luxury product and services with a critical eye for detail.
• Builds drives and executes the development and delivery of world-class best-in-class service programs.
• Leads from experience with proven results in capital project management and driving profits with ability to dive deep yet manage the big picture.
• Generates meaningful synergy through streamlining operations people creating subject matter experts and initiatives for service capital product offerings/developments brand marketing and service standards.
• Manages with exceptional personal presence with employees and guests; highly engaged in day-to-day operations.
• Supports facilities/housekeeping to ensure that product standards are met in all areas of the hotel as pertains to physical appearance maintenance and cleanliness.
• Develops comprehensive financial operational and capital expenditure plans aligned with the strategic vision of the property.
• Anticipates shifts in business conditions and proactively adjusts plans to maintain operational agility.
• Presents strategic updates and performance reports offering clear explanations and actionable solutions for variances.
• Leads hotel management and staff fostering a culture of excellence accountability and continuous improvement.
• Ensures consistent delivery of exceptional guest service across all departments.
• Establishes departmental goals and performance benchmarks monitors progress and drives results through effective leadership.
• Leverages data-driven insights to enhance operational efficiency guest satisfaction and team productivity.
• Analyzes cost and revenue reports to identify trends and recommend strategic actions.
• Evaluates hotel operations to optimize pricing strategies service quality marketing initiatives and customer experience.
• Develops and enforces quality control procedures to ensure compliance with brand standards and regulatory requirements.
• Collaborates with casino marketing teams to elevate VIP guest experiences and support high-profile events.
• Monitors leadership performance and holds direct reports accountable for operational outcomes.
• Delegates responsibilities strategically to promote team development and ensure timely execution of initiatives.
• Creates a work environment which promotes teamwork performance feedback recognition mutual respect and employee satisfaction; quality hiring training and succession planning processes that encompass the companys diversity commitment; compliance with company policies legal requirements and collective bargaining agreements.
• Implements company policies and procedures in alignment with corporate guidelines and operational best practices.
• Maintains effective labor and cost control systems to support financial objectives.
• Ensures compliance with attendance policies and all applicable regulatory departmental and company standards.

QUALIFICATIONS:

• Bachelors degree in Business Administration Hospitality Management or a related field preferred.
• At least 10 years of employment in luxury hotel operations management overseeing multiple operational departments and their respective P&Ls within rooms operations.
• At least 5 years experience leading full-service and/or luxury hotels as a General Manager Hotel or Resort Manager (#2 executive committee leader) Director of Operations in a large luxury hotel comparable in size.
• Proven success in multi-unit hotel or resort management ideally within a casino environment of comparable scale.
• Extensive knowledge of hotel operations including front office housekeeping guest services and support departments.
• Strong proficiency in hotel reservation property management and revenue management systems.
• Demonstrated expertise in hotel yielding strategies to optimize occupancy ADR and RevPAR.
• Solid financial acumen with experience in budgeting forecasting and cost control.
• History of delivering exceptional service standards and guest satisfaction across departments.
• Effective leadership with a track record of developing high-performing teams and promoting internal talent.
• Experience managing departments recognized for operational excellence and superior guest service.
• Strong marketing and promotional skills to support revenue growth and brand positioning.
• Excellent interpersonal communication team-building and problem-solving abilities.
• Ability to foster collaboration and build strong cross-functional relationships.

PHYSICAL MENTAL & ENVIRONMENTAL DEMANDS:

• Must be able to maneuver throughout all areas of the casino and retail shops.
• Must be able to work independently and manage responsibilities with minimal supervision.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to interact effectively with diverse departments and adapt to a dynamic work environment.
• Must be able to speak clearly confidently and persuasively to individuals and groups.
• Must be able to write professional memos letters and reports.
• Must be able to read interpret and analyze written materials and financial reports.
• Must be able to respond appropriately to visual and auditory cues.
• Must be able to read write speak and understand English fluently.

GAMING PERMIT: NON-KEY

Caesars reserves the right to make changes to this job description whenever necessary.