Sr. Scrum MasterAgile Delivery Lead (Data Analytics team)

Job Description

The Agile Delivery Manager is a strategic planning and coordination lead supporting the CIO organization. This role serves as the connective tissue across and delivery teams aligned to one or more business value streams enabling effective quarterly Agile planning visibility into cross-functional progress and delivery alignment with business priorities.

Functioning as a Release Engineer / Agile Program Lead the Agile Delivery Manager is responsible for orchestrating planning cadences tracking delivery performance and surfacing blockers and risks without owning execution or requiring deep product/domain expertise. This role ensures that delivery teams are well-supported aligned and positioned to meet their quarterly goals with predictability and discipline.

Who were looking for

Reporting to the Sr. Manager of Process Optimization within the CIO Strategy & Operations organization the Agile Delivery Manager will be responsible for enabling delivery coordination and planning discipline across one or more value streams within the CIO portfolio. This role supports Agile quarterly planning initiative tracking and cross-team dependency management across hybrid Agile-SDLC delivery teams. The Agile Delivery Manager partners closely with product managers tecnical leads and delivery stakeholders to facilitate integrated planning manage delivery risks and ensure progress is visible and aligned to business priorities. The ideal candidate brings deep experience in Agile delivery operations strong facilitation skills and a systems mindset focused on improving delivery health visibility and consistency across complex portfolios.

What youll be doing

Planning & Delivery Coordination

• Lead and facilitate quarterly Agile planning across a value stream ensuring shared understanding of scope priorities dependencies and ownership.

• Coordinate cross-team milestone tracking and progress checkpoints throughout the quarter.

• Reinforce hybrid Agile-SDLC delivery practices and ensure planning artifacts and cadence routines are consistently followed.
  

Risk & Dependency Management

• Track planned initiatives and monitor delivery progress using Jira and aligned metrics.

• Identify coordinate and resolve inter-team dependencies to reduce delivery friction.

• Facilitate Scrum of Scrums or cross-team syncs as needed to maintain alignment surface risks and unblock progress.

• Escalate blockers and delivery gaps to EDA leadership with actionable context and recommendations.
  

Governance & Value Alignment

• Support OKR alignment and ensure work contributes to measurable value delivery by quarter-end.

• Produce clear data-driven reports on initiative health and delivery status for leaders and stakeholders.

• Drive consistency in planning hygiene metrics usage and delivery reporting across teams.

• Champion a culture of delivery enablement and continuous improvement.
  

What you bring to the role

Required Skills

• 8 years of experience in Agile program coordination delivery operations or enterprise planning roles.

• Strong working knowledge of Agile frameworks (Scrum Kanban SAFe) and hybrid Agile-SDLC delivery environments.

• Demonstrated success coordinating across multiple cross-functional teams in a matrixed organization.

• Experience using Jira Confluence and related Agile planning/reporting tools (e.g. Advanced Roadmaps Atlassian Align).

• Excellent facilitation collaboration and stakeholder communication skills.
  Ability to manage complex plans track delivery metrics and support risk identification and mitigation.
  

Preferred Qualifications

• Agile certifications such as:

  • Certified ScrumMaster (CSM)

  • SAFe Agilist (SA) or SAFe Program Consultant (SPC)

  • PMI-ACP (Agile Certified Practitioner)

  • ICAgile Certified Professional (ICP or ICP-APO)

• Experience working with data analytics and/or customer experience teams.

• Familiarity with value streamaligned operating models.

• Prior experience facilitating Scrum of Scrums PI Planning or cross-team Agile ceremonies.

Exposure to regulated IT environments with SDLC planning controls and delivery compliance requirements.

#LI-MR7

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.