Marketing Business Operations Manager

Austin - USA

Monthly Salary: $ 116000 - 174000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Were looking for a strategic data-driven and collaborative leader to join our Marketing Business Operations team as the Marketing Business Operations Manager for North America. Youll be part of a global business operations team dedicated to powering Marketings success by shaping efficient processes driving execution and surfacing insights that fuel growth across marketing and sales.

If youre energized by cross-functional collaboration and solving problems this is your chance to be a trusted partner educator and communicator at the heart of our growth engine.

What Youll Do

Be the Connector

Serve as the business lead for NA Field Marketing aligning efforts across Sales XDR partners global field integrated marketing and performance channels.
Partner with Sales and XDR on data tactics and pipeline strategy to ensure shared success.
Represent Marketing with analytics and campaign ops teams advocating for priorities and needs.

Drive Operational Excellence

Develop and implement marketing processes that align to global standards across Field Marketing teams to ensure streamlined operations and consistency.
Lead cross functional core meetings and program manage key campaignsdriving alignment efficiency and impact across initiatives.
Identify and lead opportunities for process improvement in partnership with global marketing operations.
Apply program management expertise to ensure marketing initiatives are executed seamlessly across stakeholders and timelines.

Enable & Educate Teams

Act as a strong educator and proactive communicator leading trainings that ensure the NA marketing organization is equipped with the knowledge and tools to succeed.
Manage training documentation and onboarding programs for new hires.
Create enablement tools and documentation for Sales and Marketing teams ensuring clarity on reporting methodologies and processes.

Lead with Insights

Utilize business and marketing data to surface opportunities risks and recommended strategies into clear next steps in partnership with Marketing Ops and Analytics.
Drive visibility and decision-making by leading NA cross-functional meetings and delivering impactful reporting.

What Youll Bring

5-8 years of experience in business operations marketing operations and/or program management
Strong analytical skillsyou dont just report on data you know how to turn it into a story and a plan.
Excellent program management skills with the ability to drive multiple initiatives forward.
A passion for cross-functional teamworkyou thrive on collaboration and making connections.
Curiosity proactivity and problem-solvingyou anticipate challenges and act before they become roadblocks.
Strong communication skills with the ability to proactively align and influence across teams.
Ability to adapt quickly in a fast-paced environment.

#LI-WO1

The US annualized base salary range for this position is $116000.00-$174000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience:

Manager

Job DescriptionWere looking for a strategic data-driven and collaborative leader to join our Marketing Business Operations team as the Marketing Business Operations Manager for North America. Youll be part of a global business operations team dedicated to powering Marketings success by shaping effic...