Client Success Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

ABOUT US:

Fusion92 is building the future of marketing through an unparalleled data-driven approach to solving our clients toughest problems. We call ourselves a Marketing Transformation Partner for clients as through a culture of curiosity fearlessness teamwork and leadership we turn our expertise toward creating new paths forward where our services and technology together unlock unprecedented growth.

Were an independent national enterprise based in Chicago with hubs in Detroit Austin and Denver. Fusion92 is committed to a diverse equitable inclusive workplace that drives a positive impact in our global community.

We are experts across every field and discipline in marketing.

Fusion92 is for those who are obsessed with curiosity and innovation. We unite data scientists media buyers copywriters technologists developers consultants coders UX/UI specialists designers strategists producers operations pros and more to deliver real results and to give answers to the unanswerable.

We launch products we have patented innovations we create award-winning ideas we transform businesses. We are dreamers and doers and we are ready for you to join us.

Our difference is our people. Thats where you come in.

If youre curious and looking for a remote-flexible integrated team where you can fearlessly collaborate and deliver best-in-class work join us!

JOB SUMMARY:

The Client Success Manager will serve as the go-to enablement resource for our financial institution (FI) clients and their small to mid-sized business (SMB) partners. This client-facing role is responsible for identifying needs building enablement strategies and executing comprehensive training solutions to empower partners and drive success.

This person will work cross-functionally with internal teamssales marketing and productto ensure that clients have the tools insights and support to effectively activate sell and promote Fiserv products. From building and delivering training materials to facilitating white-glove onboarding this individual is a key player in delivering impactful experiences and growing client relationships.

This role is part of our Fiserv Consulting group Fiserv is a global fintech and payments company with solutions for banking global commerce merchant aquiring bill and payments and point-of-sale.

Bringing our core values Curiosity Fearlessness Teamwork and Leadership to life will be critical to the success of this individual.

Location:

Candidates must be located in Illinois Texas Colorado Michigan Georgia or Ohio. For individuals based in our Michigan and Illinois locations this will be a hybrid role requiring both in-office and remote work. For candidates in Texas Colorado Georgia or Ohio this position will be fully remote.

GENERAL RESPONSIBILITIES:

Serve as a dedicated point of contact for FIs their SMB customers and internal partners
Design and deliver engaging training sessions workshops and webinars tailored to client needs
Collaborate with sales marketing product management and operational teams to align training strategies to business goals
Execute go-to-market strategies and identify cross-sell and upsell opportunities
Collect feedback and assess training program effectiveness to continuously improve content and delivery
Provide real-time support for partner enablement onboarding and seller training
Lead demos presentations and product education sessions to support client sales success
Create and maintain training documentation tools and digital assets
Promote product awareness and drive client engagement by sharing best practices and industry insights
Track and report enablement activity and outcomes aligning with leadership on cadence and distribution

Requirements:

KNOWLEDGE/SKILLS/ATTRIBUTES REQUIRED:

34 years of training enablement or client education experience ideally in a B2B or fintech environment
3 years of sales or sales support experience including pipeline-building strategies
Strong presentation and facilitation skills with experience in adult education or cognitive learning techniques
Excellent interpersonal written and verbal communication skills
Ability to collaborate across teams and influence stakeholders at all levels
High level of organization self-motivation and ownership
Experience supporting go-to-market initiatives and onboarding programs
2 years in the banking or financial services industry
Familiarity with consultative sales and negotiating techniques
Proficiency in tools like Microsoft Office webinar platforms and CRM systems
Experience working in high-touch white-glove service environments

Travel Requirement:

Up to 50% travel required for client meetings enablement sessions and in-person training support

The hiring range for this discipline within our industry is $80000 to $100000. Where an employee is paid within this range will depend on multiple factors including but not limited to location years of experience education internal pay structure and other contributing factors.

Disclaimer: All qualified candidates will receive consideration for employment without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality or sex.

ABOUT US:Fusion92 is building the future of marketing through an unparalleled data-driven approach to solving our clients toughest problems. We call ourselves a Marketing Transformation Partner for clients as through a culture of curiosity fearlessness teamwork and leadership we turn our expertise t...