Desktop Support Technician (Information Systems Specialist 4)

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Opportunity Awaits Apply Today! - Desk Technician Tier 2 (Information Systems Specialist 4) (Limited Duration 24 months)

As a Desktop Support Technicianyou will Provide primary day-to-day support to OHA/ODHS staff located in the Portland OR region for the maintenance repair and use of personal computers and information systems. Tickets for work performed are entered into the units ticket tracking system known as CA. This includes support for local area networks servers wide area network infrastructure and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management change management asset management configuration management and other applicable IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. During down times will provide back up to help resolve service tickets or take phone calls for the Service Desk.

If this opportunity aligns with your strengths background and commitment to fostering inclusivity we encourage you to apply! At the Oregon Health Authority (OHA) we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

MINIMUM QUALIFICATIONS: Information Systems Specialist 4

(a) Three (3) years of information systems experience in:

IT helpdesk Information System or desktop support experience

OR

(b) An Associates degree in Computer Science Information Technology or related field OR completion of a two (2) year accredited vocational training program in information technology or related field;

AND

one (1) year of information systems experience in:

IT helpdesk Information System or desktop support experience

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these please let us know in your application.

An effective Field Services Technician must possess the following skills and experience when hired:

Considerable background and understanding of all aspects of information technology that relates to desktop computers local area and wide area networks and general computer operations.

Good understanding of the Windows Operating Systems and how to fix issues that occur in it.

Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.

Must have good communication skills. Excellent customer service skills for both internal and external customers.

Ability to demonstrate initiative and independent judgment on an on-going basis as much of the time work is done independently.

Ability to contribute to a positive respectful and productive work environment.

Ability to work collaboratively with other technicians across the state.

Good team player skills are necessary including the willingness to collaborate share information and contribute to the teams success as necessary.

Special Requirements:To be hired you must have a criminal records and driving records check that meets OHA criteria at the time of hire and throughout employment.

Regarding CJIS:

Criminal Justice Information Services (CJIS) Policy

Federal Information Processing Standards (FIPS) Publication (Pub) 199

Federal Information Processing Standards (FIPS) Publication 200

IRS Publication 1075 Tax Information Security Guidelines for Federal State and Local Agencies

MARS-E Catalog of Minimum Acceptable Risk Security and Privacy Controls for Exchanges

National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Rev. 5

NIST SP 800-88

Social Security Administration Information Exchange Security Requirements and Procedures

Other federal and state laws rules and regulations governing data privacy and security

Oregon Administrative Rules

Oregon Revised Statutes

Statewide Cyber Security Standards

Department of Administrative Services (DAS) rules policies and procedures

Department Authority and program rules policies and procedures

How are these guidelines used

- Assist end users in problem solving.

- Provide information to OIS customers.

Regarding CJIS (as cited in 5a):

Serve as a basis for making judicious assessments and decisions regarding the privacy and security posture and configurations of networks systems and data.

WORKING CONDITIONS

Driving is an essential function of this position; you will be required to use a vehicle to conduct business and must maintain a current valid drivers license. Position requires periodic travel throughout the state.

While performing the duties of this job you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions. The working location of this position is in an office cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing

Application Guidance

How to Apply: Submission Requirements - At the time of application ensure the work history in your applicant profile is up to date and attach a current copy of your resume cover letter and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes log in to your Workday account to check for pending tasks under My Applications and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills including attention to detail spelling and grammar. For more tips and guidance check out What you need to know to get the job!
• This announcement is for ONE vacancy full-time limited duration position. This position is union represented Desk Technician Tier 2 (Information Systems Specialist 4) position based in Portland Oregon.
• This is an hybrid position.
• Please download and save a copy of this job announcement and linked position description as it is not available after the application deadline. For questions about the announcement or if you require an alternate format to apply please contact the Umulkher Abdullahi at: .

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment;promote an atmosphere of mutual respect dedication and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If youre driven by the passion to do something meaningful that changes lives the Oregon Health Authorityis the place for you. We also offer a competitive benefits package including:

• Excellent medical vision and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance short-term disability long-term disability deferred compensation savings program and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays 3 personal business days 8 hours of monthly sick leave and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts Workday Applicant FAQ Oregon Health Authority Facebook Instagram LinkedIn Veterans Resources

The Oregon Health Authority is an equal opportunity affirmative action employer committed to diversity and pay equity.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.

Agency OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at Experience:

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