Live Support Associate
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Job Location:
Sioux Falls, SD - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Eagle Bend Manufacturing as a Live Support Associate and become an essential part of our customer service team. You will handle customer inquiries provide real-time assistance and ensure a seamless experience for our clients.
Responsibilities:
Responsibilities:
- Respond to customer queries in a timely and accurate manner.
- Assist customers with product-related issues and provide effective solutions.
- Collaborate with other departments to escalate and resolve complex issues.
- Maintain detailed records of customer interactions and feedback.
- Monitor and manage live support channels to ensure availability.
- Identify potential areas for service improvement and report to management.
Requirements:
- Excellent communication skills both written and verbal.
- Proficiency in using live chat and support software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Flexibility to work different shifts including weekends and holidays.
Key Skills
- Dewatering
- Facilities Management
- Crystal Report
- Infection Control
- Instrumentation
- Anesthesia
