Live Support Associate
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Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Eagle Bend Manufacturing is seeking a dedicated Live Support Associate to provide exceptional customer service and technical support. This role involves assisting customers with their inquiries resolving issues and ensuring a seamless experience with our products.
Responsibilities:
- Respond to customer inquiries via phone email or live chat promptly.
- Troubleshoot and resolve technical issues customers encounter.
- Document customer interactions and update support tickets.
- Collaborate with other departments to resolve complex customer issues.
- Educate customers on product features and best practices.
- Follow up with customers to ensure their issues are fully resolved.
Requirements:
- Excellent communication and problem-solving skills.
- Proficiency with customer support software and tools.
- Ability to work in a fast-paced environment.
- Strong technical aptitude and ability to learn new software quickly.
- High school diploma or equivalent.
Key Skills
- Dewatering
- Facilities Management
- Crystal Report
- Infection Control
- Instrumentation
- Anesthesia
