Customer Support Engineer
Customer Support Engineer
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Job Description
Customer Support Engineer
We are looking for a talentedCustomer Support Engineerto step onto a fintech unicorn rocketship.
Customer Support Engineer works directly with customers in identifying and resolving basic customer issuesand needs.
Why join Tipalti
Tipalti is the AI-powered platform for finance automation elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable global payouts procurement employee expenses corporate cards supplier management tax compliance and treasury. Tipalti partners with leading financial institutions such as Citi Wells Fargo J.P. Morgan and Visa enabling over 5000 global companies to efficiently and securely pay millions of suppliers and payees across 200 countries and territories in 120 currencies.
At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam Tbilisi and Medellin.
In this role you will be responsible for:
- Provide world-class service to our customers and ensure customer success post-sales.
- Provide specialized support on both technical and product issues and also manage customer escalations.
- Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success Product and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering product and other internal stakeholder teams to drive the product roadmap.
- Create and contribute to the development of knowledge articles in Tipaltis knowledge base.
About you
- Proven experience of hands-on technical support experience at a SaaS company with a focus on delivering support through live chat and email.
- Proven experience providing real-time support via live chat including managing multiple conversations simultaneously while maintaining high service quality.
- Strong communication skills including written verbal and listening.
- Detail-oriented and well-organized.
- Always learning has a growth mindset.
- Strong creative thinking and problem-solving skills.
- Experience in working with ticketing systems such asZendeskor any ticketing system. and Salesforce
- Experience with NetSuite / QuickBooks or other ERP systems and knowledge of accounting is a big plus.
- Experience with payment systems and/or working at a Fintech company an advantage.
- Proven ability to read debug and understand HTML code API calls etc. - an advantage.
Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited LLC (both are hereinafter referred to as SDS). Any potential employment and/or consulting arrangements entered into as it relates to this job opening will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting or for any issues arising out of or related to this job posting.
Our Mission
Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch GoDaddy Roku and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it - a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice Tipalti
Employment Type
Full Time
Key Skills
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