Field Service Engineer II
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory SettingJob Description
Knowledge
Solves the majority of customer issues efficiently and effectively utilizing and initializng appropriate resources
Displays knowledge of LIFE products to customer inquiries by benefits over competitors knows competitive threats
Anticipates some emerging customer requirements
Demonstrates the ability to identify complex problems that cannot be solved idependently and undestands resources to get involved
Is begining to learn customer applications
Efficiently and correctly runs IQ/OQs
Representative Responsibilities Provides onsite installation of instruments upgrades updates repairs and preventative mainttenance service
Follows all reporting responsibilities of RSD Escalation FPR and FSR submission
Interacts with customers to offer and close the sale of service contracts and other service products
Provides customer support in order to resolve issues
Works with service operations team and other internal partners to solve customer issues
May participate in Expert Networks
Education and Experience
Bachelors degree in biology chemistry engineering (or related experience)
Leadership BehaviorsUses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Acts as an informal mentor to new team members
Participates in Service selling programs
Requires minimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Availability to travel
Minimum 3 years of experience
Knowledge in the area of molecular biology.
English: Intermediate spoken and written.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
