English-Speaking Customer Experts for Cloud Workspace Athens, Greece
English-Speaking Customer Experts for Cloud Workspace Athens, Greece
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Position: Technical Support
Work model: On-Site
Location: Athens Greece
Employment type: Full-time
What you will do
- Handle tickets following support procedures and policies
- Communicate with customers via e-mail following support procedures and policies
- Follow specified workflows for incident identification escalation resolution and closure
- Track and follow cases to ensure they closed in an efficient and timely manner
- Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring
- Superior written and verbal communications skills in English
- Ability to understand the main ideas of complex text on both concrete and abstract topics
- Ability to fluently interact without strain for either party.
- Experience working with direct consumers in B2C environment; B2B is a distinct advantage
- High attention to details and follow through
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Professional customer service skills: solutions mindset helping nature passion for the customer and the customer experience
What we offer
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
Employment Type
Full Time
Key Skills
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