Gym and Spa Area Manager

Gym & Spa Area Manager
Location: London
Salary: 45000 bonus

We are a leading provider of high-end residential gym and spa facilities also managing a portfolio of corporate wellness contracts dedicated to delivering exceptional experiences for both residents and employees. Our facilities combine luxury amenities with outstanding service to promote well-being and an elevated lifestyle.

The Role:

We are seeking a dynamic and experienced Gym & Spa Area Manager to oversee multiple high-end residential gym and spa facilities as well as our corporate wellness contracts. The successful candidate will bring strong operational expertise alongside proven experience managing client-facing corporate services with a focus on maintaining impeccable standards and delivering first-class customer service.

Key Responsibilities:

Operational Management:

• Provide operational support and guidance to ensure smooth day-to-day running of residential and corporate facilities.
• Ensure the highest standards of cleanliness maintenance and safety are consistently upheld.
• Conduct regular audits to ensure adherence to operational procedures company policies and contractual obligations.
• Monitor financial performance ensuring budgets are met and resources are efficiently managed across both residential and corporate accounts.

Customer & Client Experience:

• Design and implement strategies to enhance the customer and corporate client journey.
• Collaborate with residential management teams and corporate partners to align services with resident and employee needs.
• Build and maintain strong client relationships ensuring contractual requirements are met and expectations exceeded.
• Drive engagement through innovative wellness programs events and bespoke solutions tailored to corporate environments.

Team Leadership:

• Train mentor and manage on-site teams to deliver exceptional resident and client service.
• Provide ongoing support to site managers ensuring they have the tools and guidance to succeed in both residential and corporate contexts.

About You:

Were Looking For:

• Proven experience in an operational leadership role ideally within the leisure fitness or corporate wellness sectors.
• Strong leadership and team management skills with a passion for motivating staff.
• Excellent communication and interpersonal skills to build positive relationships with residents corporate clients and team members.
• Exceptional attention to detail and commitment to maintaining high standards.
• Commercial awareness and experience managing budgets contracts and client expectations.
• A proactive solutions-focused mindset with the ability to thrive in a fast-paced environment.

What We Offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive dynamic and vibrant team environment.
• The chance to shape the future of our gym spa and corporate wellness experiences.

If you are a dedicated professional with a passion for fitness wellness and outstanding customer service and can demonstrate experience in both residential and corporate environments we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.