Senior Account Manager - Wholesale Markets - Express Scripts - Hybrid
Senior Account Manager - Wholesale Markets - Express Scripts - Hybrid
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1 Vacancy
Job Description
JOB SUMMARY:
The Account Management (Non-IC) Senior Advisor is responsible for managing a book of business as a Sr. Account Manager as well as provide leadership and operational support to Account Managers within the Evernorth Wholesale Markets Team. This role is accountable to ensure service excellence on behalf of their clients across all Express Scripts departments and serves as an escalation point for their client and cross-functional partners. This position assists in managing client accounts including new accounts and products to ensure satisfaction profitability and renewal. Responsibilities include but are not limited to ensuring team proactively delivers and communicates the effectiveness of Express Scripts and Cigna core services monitor trends coordinates timely issue resolution and drive service excellence. Utilizes in-depth professional knowledge and experience to set team goals which align with functional strategy. The individual also works with Account Directors and Account Executives to develop strategies for upsells expansion and plan implementation for new and existing clients.
This is a hybrid role and will require the ability to work in-person.
ESSENTIAL FUNCTIONS:
Serve as a Sr. Account Manager on a set of clients.
Primary day to day contact for daily account activity and operational needs for issue resolution in eligibility claims implementations report requests project and deliverable tracking and general inquiries for complex clients.
Coach mentor and support the development of a team of Account Managers within the Evernorth Wholesale Markets Team.
Drive service excellence on behalf of their individual book of business and business division; proactively support supervise and oversee the team to ensure day-to-day core service deliverables are met.
Serve as a point of escalation for the team on issues of service breakdown or operational concern; act as a liaison to the various internal partners to ensure efficient effective resolution; provide proactive consultation related to service opportunities. Identify and champion process improvement initiatives when applicable to support client growth and retention.
Translate broad theories and strategies into clear actionable objectives; champion cross functional initiatives; communicate progress and key milestones to appropriate internal partners and key divisional business leaders
Works with internal and external business partners to ensure that account expectations are met.
Provides input into the strategic planning for assigned clients. Knowledge and understanding of assigned corporate financial impacts of clients.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
Bachelors degree preferred
7 years of relevant experience namely in an Account Management Service or Sales function
Leadership experience preferred
Ideal candidate has experience leading teams and cross functional work groups in person and remotely.
Proficient PC skills including Microsoft Word Excel and PowerPoint
Knowledge of the PBM industry
Superior verbal and written communication skills are essential
Developed organizational analytical problem solving interpretative and time management skills
Travel required to support divisional strategic planning initiatives and client related meeting as needed.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary of 111500 - 185800 USD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Manager
Employment Type
Full-Time
