Senior Program Manager - India IT Hub, IT Services

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online.

We hire the worlds brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services organization you will have an opportunity to make a valuable contribution to that goal.

Amazon has an immediate opening for an exceptional warehouse operations strategist with deep domain expertise to revolutionize our IT asset management and distribution framework across India. This role demands a proven industry expert who can transform warehouse strategy while ensuring regulatory excellence and driving innovation in multi-site support models.

The ideal candidate will be recognized in the industry for their strategic thinking and ability to drive transformational change.

Key job responsibilities
Key Strategic Responsibilities:
Define next-generation warehouse operations vision
Architect enterprise-wide asset management and distribution strategies
Develop long-term capacity planning and optimization roadmaps
Pioneer AI-driven warehouse management solutions
Design advanced site support and inventory frameworks
Create comprehensive compliance and risk management strategies
Lead industry-changing initiatives and regulatory transformation

Regulatory & Site Support:
Design comprehensive SEZ/STPI compliance frameworks
Develop scalable bonded warehouse management approaches
Create predictive site inventory management systems
Architect cross-location resource optimization strategies
Transform emergency response methodologies
Establish site-specific service standards

Impact Areas:
Strategic transformation and innovation leadership
Compliance excellence and risk management
Cost optimization and performance standard development
Industry best practice creation


About the team
Global On-Premise provides IT support to corporate Amazonians in seven key functional areas: In-Person Support (IPS) Audio Visual Meeting Room Support (AV) Infrastructure Support (IS) Day1 Hardware On-Boarding (HOT) Logistics (forward and reverse) Vending Support and Incident Management (IMT).


- Bachelors degree
- The ideal candidate will combine strategic vision with deep technical expertise in IT warehouse operations and regulatory compliance.
- 12 years of progressive experience in IT warehouse strategy and operations
- Proven expertise in designing warehouse operational models and automation systems
- Demonstrated success in managing bonded warehouses within SEZ/STPI framework
- Strong track record of implementing predictive analytics in inventory management
- Experience architecting multi-site distribution strategies
- Deep understanding of IT asset lifecycle management
- Proven ability to transform warehouse operations through technology integration

- Advanced degree in Supply Chain Management Operations or related field
- Experience implementing AI-driven inventory optimization solutions
- Knowledge of emerging warehouse automation technologies
- Background in developing compliance frameworks for regulated environments
- Expertise in capacity planning and demand forecasting
- Track record of pioneering innovative distribution models
- Experience with strategic transformation initiatives
- Understanding of IT asset management complexities
- Certification in warehouse management systems
- Experience leading technology-driven operational changes

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