Operations Manager - Bilingual Mandarin
Operations Manager - Bilingual Mandarin
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Team Leader really do Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time as you look at your tasks for the day you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach and manage the Teammates under your supervision and act as a bridge between your Teammates and the other departments.
As a Team Leader you will:
Manage day-to-day planning and operations of your team;
Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and
achieves his/her Key Performance Indicators (KPIs);
Organize and handle the team and make sure
everyone adheres to their schedules;
Train and help in the development of your team by conducting team huddles and coaching sessions;
Evaluate strengths and weaknesses of your Teammates;
Offer solutions for your teams growth and development;
Create reports of your teams performance and document feedback from your client;
Manage issues that might arise including HR-related ones;
Think of solutions creatively; and
Act as the liaison between the management and your team.
Requirements:
At least two (2) years of relevant team management experience managing a minimum of 4 team leaders whileworking in a customer support role in an outsourcing or similar company
Excellent verbal and written communication skills
Above-average technical know-how
Previous experience working in phone email and live chat customer support roles
Familiarity with E-Commerce ZenDesk or any other CRM tools
Flexibility and willingness to work on different shifts
At TaskUs we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor among others. We exist to make a positive impact on the best brands in the world the people we connect with and in our global communities.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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