Account Manager Team Lead

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Are you an experienced and strategic account manager with a true service first mindset Do you have a strong understanding of retail operations in Czechia If this sounds like you then wed love to chat!

About the Role

Wolt is a Finnish technology company and until recently weve been best known for our food delivery platform. However food delivery was just the start. We dont want just to satisfy our customers hunger but to deliver a wide variety of products and expand our platform to some cool retail shops supermarkets flowers toys and other exciting products all referred to as Retail.

As a result of Wolts rapid expansion and the plans we have for 2026 we are in search of a Retail Account Management Team. Reporting to the Head of Retail CZ/SVK the Team Lead is the account manager of our key retail partners while leading the local Prague team through encouragement and empowerment. The AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.

What youll be doing

Day-to-day in this role youll be:

• Driving and managing the growth of our current partners by improving venue performance with strong analysis and high-level consultation.
• Managing the relationship and performance of the retail portfolio to ensure mutual value is created for both retail partners courier partners customers and Wolt.
• Conducting weekly performance reviews of the region/city and teams assessment of progress against goals.
• Using your analytical competencies to dissect merchant data and identify improvement areas.
• Testing how to work with retail partners at scale evaluating results and building seamless processes to make sure you and your team structure your work efficiently and create results.
• Re-negotiating the general terms and conditions of key partners.
• Ensuring the success of your team by setting targets sparring coaching managing their efforts and whatever else it takes.
• Ensuring the well-being of the team and fostering a positive work environment that enables team development.
• Recruiting new talented Account Managers for your team.

Our humble expectations

• Work experience: You have a solid track record as a Business Manager or as an Account Manager
• Leadership experience: Proven history of team management you know how to motivate coach and educate team members to reach their full potential.
• Analytics: You have the ability to think big as well as execute on-the-fly via understanding the dynamics behind the business through your analysis of large data sets.
• Project management: You know how to manage internal as well as external stakeholders and how to implement projects in a structured and logical manner.
• Effective communication: Outstanding interpersonal and business skills. Able to quickly establish gravitas and credibility with a range of stakeholders.
• Fluent in Czech and English

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.