Program Manager, Personal & Business Banking HQ Rotation Management

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The Program Manager will lead the Canadian Personal & Business Banking Headquarters Rotation Program which has been designed to attract and recruit early talent and develop key capabilities needed to effectively manage Risk & Return and ensure the program continues to meet the evolving business needs and delivers effectively to support the business/group strategy.

The Program Manager will collaborate closely with BMOs Talent Acquisition partners and various stakeholders across the headquarter functions that support Canadian Personal & Business Banking to drive the Rotation Program end-to-end including the buildout of longer term strategy & roadmap ongoing review of program outcomes to continuously improve the program design and effective & efficient execution of all program components including change management and communications.

• Fosters a culture aligned to BMO purpose values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters inclusion.
• Regularly connects work to BMOs purpose sets inspirational goals defines clear expected outcomes and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts retains and enables the career development of top talent.
• Improves team performance recognizes and rewards performance coaches employees supports their development and manages poor performance.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Reviews the program for effectiveness considers industry trends and recommends enhancements; makes changes as required.
• Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.
• Develops the business case by identifying needs analysing potential options and assessing expected return on investment.
• Recommends business priorities advises on resource requirements and develops roadmap for strategic execution.
• Defines the business/group learning strategy to achieve business objectives; recommends for approval.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Breaks down strategic problems and analyses data and information to provide program insights and recommendations.
• Monitors and tracks program performance and addresses any issues.
• Designs and produces regular and ad-hoc reports and dashboards.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging in order to positively influence or change behaviour.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Investigates analyzes documents and mitigates program risks and advises any issues or concerns to senior leaders.
• Supports the development of the learning program strategy ensuring that key goals are delivered and are aligned to overall BMO goals.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions; assesses performance gaps and recommends solutions to assigned business/group leaders on principles and programs and the highest value learning deliverables / methods for the lowest cost.
• Supports the design development and management of effective learning and performance-focused solutions (e.g. assesses client needs develops the learning strategy designs program and identifies delivery methods and methodology).
• Works on a variety of projects initiatives and platforms / mediums to support of the execution of business strategies according to required timelines and budgets while maintaining a high level quality in all output.
• Ensures the delivery of learning strategies courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Participates in the management of vendor relationships; ensures regular reviews are in place key performance indicators are monitored service level agreements are met and service costs are kept within budget.
• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Supports the development of tailored messaging which may include writing editing and distributing communications.
• Continuously monitor industry developments and continuously update programs to ensure they are competitive and effective.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Experience in learning design and facilitation - In-depth/Expert.
• Program management skills In-depth/Expert.
• Attention to detail with a focus on execution In-depth/Expert.
• Seasoned professional with a combination of education experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.