Research and Cybersecurity Computing Analyst - (00568.1)
Research and Cybersecurity Computing Analyst - (00568.1)
Posted on :
19-09-2025
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1 Vacancy
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Job Description
Description
Requirements
The Research & Cybersecurity Computing supports TRUs students faculty and researchers by delivering reliable technical solutions across three key areas:
Cybersecurity Lab: Manages and maintains the universitys cybersecurity labs ensuring secure seamless lab environments. Sets up and configures labs installs and troubleshoots tools and works with cloud solution providers.
Research Computing: Supports researchers using large-scale computing and storage systems on campus and through national research infrastructure including account setup file transfers scripting and software deployment.
Client Services: Provides end-user support for computing network troubleshooting cybersecurity and media services. Responds to IT requests resolves issues configures systems and supports AV and classroom technology.
MAJOR DUTIES & RESPONSIBILITIES
Cybersecurity Lab & Research Computing
- Manage maintain and monitor physical and cloud-based cybersecurity and research computing platforms.
- Assist in deploying virtual machines containers clusters and workload orchestration platforms (e.g. OpenStack Kubernetes).
- Ensure compliance with security protocols and best practices across lab and research environments.
- Support maintain and troubleshoot high-performance computing (HPC) cloud research systems and cybersecurity lab environments to ensure reliable secure and accessible services for students faculty and researchers.
- Set up and manage virtual machines containers and storage; deploy and maintain research software; develop and support job scripts and scheduling for large-scale computing tasks.
- Collaborate with faculty and research groups to design deliver and update lab exercises and research computing solutions; act as the main contact for cloud or lab platform providers.
- Ensure labs and research systems follow security protocols and best practices; provide technical advice and support for research computing architecture infrastructure updates and long-term collaborations.
- Deliver responsive client IT support using the ITIL framework including incident management troubleshooting software/hardware installation remote support and ticket resolution.
- Configure administer and troubleshoot networks devices and security tools; respond to cybersecurity risks and incidents; help implement security policies and educate users.
- Maintain accurate technical documentation and knowledge base resources; contribute to continuous improvement of IT services research computing and lab operations.
Client Services & Support
- Deliver end user IT support using ITIL best practices; respond to tickets troubleshoot hardware software and network issues and escalate complex problems as needed.
- Provide advice and training on information security best practices; install and maintain security software and respond to incidents.
- Support installation configuration maintenance and troubleshooting of client computers peripherals and applications across campus.
- Implement software upgrades imaging remote deployments and manage accounts and access.
- Install maintain and troubleshoot audio-visual and classroom technologies; support events.
- Install and maintain classroom and audio-visual technologies; provide training support events and coordinate AV services with internal teams and contractors.
Collaboration & Documentation
- Act as a liaison with cloud providers researchers faculty staff and external vendors.
- Develop and maintain documentation manuals and knowledge base articles for lab research and client services procedures.
- Deliver clear effective support to faculty staff and students and explain complex technical issues to diverse audiences
- Participate in campus projects involving research computing lab development or IT infrastructure improvements.
REPORTS TO
Associate Director IT Client Services
Requirements
EDUCATION:
- Bachelors degree in Computing Science Information Systems or a related discipline
- Information Technology Infrastructure Library (ITIL) certification
- Cybersecurity certification such as CompTIA Security or Certified Ethical Hacker (CEH) or networking certifications like CCNA or Network or equivalent
EXPERIENCE:
- 5 years relevant experience in IT services lab management or research computing
- Experience with high-performance computing environments virtualization technologies and cybersecurity tools
SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB
- Proficient with Linux Windows (including Windows Server) MacOS/iOS and Android operating systems.
- Strong knowledge of deploying virtual machines and containers using OpenStack VMware or similar platforms. Experience with cloud-based virtual lab platforms and remote connection technologies.
- Hands-on experience with key cybersecurity tools and technologies such as Kali Linux Wireshark Metasploit Nessus and knowledge of cybersecurity principles threat analysis incident response and vulnerability assessment. Familiarity with security best practices and protocols for physical and virtual environments.
- Solid understanding of networking fundamentals LAN/WAN configuration troubleshooting network hardware and peripherals and working with switches and master consoles.
- Proficient with automation tools and frameworks such as Puppet Ansible Terraform and CI/CD pipelines. Expert in shell programming and other scripting languages including Python Bash and Ruby.
- Skilled in using system imaging software consoles deployment tools system management utilities policy management tools application packaging and virtualization and automated deployment technologies such as Anaconda/Kickstart cloud-init and Windows Deployment Services.
- Knowledgeable in learning and teaching technologies media services devices and control platforms.
- Strong interpersonal skills and clear verbal and written communication for working respectfully with students faculty researchers vendors and clients in all situations.
- Strong organizational analytical and problem-solving skills with proven ability to manage projects prioritize tasks and meet deadlines.
WORKING CONDITIONS
- Sitting at a computer for extended periods; occasional lifting (up to 30 lbs)
- Accessing labs offices and research facilities across campus including evenings and weekends as needed
- Possible exposure to dusty or noisy environments (e.g. server rooms)
- Occasional travel and work on ladders for equipment installation or maintenance
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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