On-Site IT Service Specialist
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Job Description
Location:
New Cairo Cairo EgyptJob ID:
R0104028Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY S.A.E.Profession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
We are seeking a motivated and enthusiastic On-Site IT Service Specialist to join our this role you will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face the customer on behalf of other IT functions. You will provide Desk Side Support to IT users for all IT matters requiring physical intervention.
How youll make an impact
- Troubleshooting IT related issues that require physical attention
- Delivering computers in a ready to use state to IT users
- Providing ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
- Taking care of physical stock management of devices and accessories including CMDB updates
- Performing regular inventory checks for relevant hardware
- Managing logistics by using local logistic providers to ship and move devices across locations
- Handling of warranty cases in coordination with relevant OEM vendors.
- Identifying and reporting risks that might downgrade OSS service quality
- Providing support to end users IT equipment software in meeting rooms and similar user collaboration/common areas as part of desk-side support
- Hosting and supporting third party technicians
- Regular checking of computer rooms including temperature air conditioning cabling and general functionality
- Following given OSS governance (participating in meetings following escalation path etc.)
- Following OSS procedures defined in Runbook SOPs knowledge articles
- Working Onsite to the factory you assigned to full time.
- You will be responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.
- Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- Bachelors degree in information technology.
- 2 years of professional experience in IT support
- Have a proactive and solution-oriented mind-set and could work independently and self-driven.
- Proficiency in both spoken & written English is required.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
