Commercial Operations Specialist

Position Summary

The Commercial Operations Specialist plays a pivotal role in enhancing the efficiency and execution of the Commercial organization. This individual will serve as a key partner in enabling commercial success through hands-on project leadership scalable training and enablement programs and continuous process addition to supporting cross-functional initiatives the Specialist will lead the execution of the Net Promoter Score (NPS) program ensuring the voice of the customer drives data-informed decisions.

Key Responsibilities

Project Leadership & Support

• Lead select Commercial projects (e.g. customer portal enhancement AI-enabled tools and operational pilots).

• Track progress of key initiatives and ensure timelines milestones and goals remain on course.

• Identify risks or roadblocks early collaborating with stakeholders to develop solutions.

• Support ROI measurement and performance tracking aligned to strategic objectives.

Enablement & Training

• Design develop and maintain onboarding and ongoing training programs for Commercial team members.

• Collaborate with Commercial partners to align training content with evolving business needs.

• Maintain a central repository of enablement resources and best practices.

• Monitor and report on enablement KPIs (e.g. onboarding ramp time training completion content usage).

Customer Feedback (NPS) Program

• Own the execution and analysis of the Net Promoter Score (NPS) program.

• Coordinate survey distribution analyze results and prepare insights for leadership.

• Partner with teams across the business to close the loop on feedback and identify areas for improvement.

Commercial Operations Support

• Support tool usage reporting and pricing administration initiatives as needed.

Requirements

• Bachelors degree in Business Marketing Supply Chain Data Analytics or related field.

• 3 years of experience in Sales Operations Commercial Operations Project Coordination or related field.

• Demonstrated success leading commercial initiatives and cross-functional projects.

• Strong organizational analytical and communication skills.

• Proven ability to work collaboratively across functions and influence without direct authority.

• Experience supporting training enablement or customer feedback programs.

• Proficient in Microsoft Excel and PowerPoint (e.g. PivotTables formulas visual dashboards).

• Familiarity with Salesforce CRM business intelligence tools (e.g. Tableau) and data integration platforms.