Customer Success Manager (mfd)
Customer Success Manager (mfd)
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Job Description
The Scaled Customer Success Manager at Emersons T&M division is responsible for driving value and outcomes across a large portfolio of accounts with scalable engagements and activities!
This role ensures customers realise the full potential of T&Ms solutions through a mix of proactive outreach lifecycle management and data-informed insights.
As a trusted advisor the Scaled CSM builds relationships with key collaborators across multiple accounts helping customers achieve their business goals while improving adoption satisfaction and retention.
- Managing a large portfolio of accounts (25) throughout all phases of the customer life-cycle post-deployment
- Dynamically and proactively engaging with accounts based on health metrics and triggers.
- Collaborating with Sales team to expand customer relationships ensure renewals and expansions
- Stakeholder Onboarding post-sales entitlement and software promotion engagement content creation and customisation.
- Advise customers of T&M product roadmap & provide continuous customer feedback to Product team on features that will help drive customer outcome realisation.
You effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels. You handle your time well with independent work and are able to balance the interests of multiple collaborators across a large accounts list!
- 3 years of customer success experience in a SaaS organisation or similar customer facing role(s).
- Broad knowledge and experience in the automated test industry is desired.
- Outstanding communication skills and flexibility in customizing messaging for different interested parties.
- Comfort establishing credibility with key customer decision makers influencers and end-users of varying levels of the organisation.
- Bachelors Degree or relevant experience.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Manager
Employment Type
Full-Time
