Registration Support Assistant

To advance the colleges mission vision principles values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
TheRegistration Support Assistantposition supports the Continuing Education and Training Services Operations team by delivering exceptional customer service across multiple platforms. Under moderate to limited supervision the role is dedicated entirely to providing learner support through both direct and indirect interactions. Responsibilities include answering phone calls responding to email inquiries providing registration support for non-credit students and assisting college patrons. The role also involves handling confidential information with discretion and ensuring the privacy and security of sensitive data in all interactions.

The typical works schedule for this position will be Monday through Friday from 8 am to 5pm.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming diverse and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title through positive influence.

• Effectively communicate Continuing Education offerings via phone conversations in-person interactions and through written correspondence.
• Process registrations cancellations and transfers for non-credit students.
• Coordinate student communications regarding class requirements and changes.
• Enter class outcomes for non-credit student records.
• Manage waitlist for non-credit classes.
• Perform various office tasks such as mailings scanning and document storage.
• Perform other related work duties as assigned.

• Demonstrate punctuality and reliability while working efficiently effectively and independently even in an environment with frequent interruptions and stress.
• Manage multiple tasks efficiently with strong organizational skills attention to detail and the ability to stay focused amidst distractions.
• Communicate clearly and effectively in both oral and written forms and provide service in a courteous prompt professional and efficient manner.
• Represent the college positively when interacting with prospective current and former students clients suppliers and the community.
• Work effectively in a cross-functional team-based environment collaborating with others to set goals and solve problems.
• Establish and maintain good working relationships with students colleagues and the general public.
• Welcome value and nurture people of all backgrounds perspectives and experiences as well as support and promote an environment that accepts differences.

Position involves working in an office setting. Occasional (10-33%) standing pushing pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting walking repetitive motion talking and hearing.

• High school diploma or equivalency plus one year related experience.
• Proficient in Microsoft Office products (Word Excel Outlook) and standard office equipment with the ability to quickly learn new software and systems.

• Experience or training in call center or customer service industry.

It is the policy of Kirkwood Community College not to discriminate in its programs activities or employment on the basis of race color national origin sex disability age sexual orientation gender identity creed religion and actual or potential family parental or marital status. If you have questions or complaints related to compliance with this policy please contact the Vice President Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students) 6301 Kirkwood Blvd. SW Cedar Rapids IA 52404 or the Director of the Office for Civil Rights U.S. Department of Education Cesar E. Chavez Memorial Building 1244 Speer Boulevard Suite 310 Denver CO 80204-3582 Telephone:FAX: TDD Email:.