Application Support Agent
Application Support Agent
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Job Description
Are you ready to discover the role of an Application Support Agent in Netcompany
As an Application Support Agent you will:
- Receive log and manage incidents and requests via the ticketing system.
- Forward tickets to other support services when required ensuring proper traceability across systems.
- Create and link tickets in related platforms to maintain accurate records.
- Assess and assign priorities to tickets in line with internal procedures.
- Communicate effectively with users and stakeholders through the ticketing system.
- Ensure follow-up until resolution respecting SLA response and resolution times.
Qualifications :
What would make you a fit for the role:
- Minimum 1 year of experience in IT support or application support.
- Understanding of ITIL support processes (incident problem and change management).
- Experience with ticketing systems (e.g. JIRA) including workflows and dashboards.
- Basic SQL knowledge to query and compare application output with database tables.
- Ability to quickly learn and understand business processes and application workflows.
- Proficiency in English both spoken and written.
- Strong customer service orientation with a collaborative solution-focused approach in a multicultural team environment.
Additional Information :
Being a part of the Netcompany team you will be provided with:
- The opportunity to work in a modern environment
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
Our branch in Patras employs 180 talented professionals working on a variety of EU mission-critical projects.
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*Please submit your CV in English
All applications will be treated as strictly confidential.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
