Sr Application Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sr Application Support
Exp:4Yrs
Location: Bnagalore
Technical Competence
The following are desirable:
Verint WFE v15.x Product Knowledge will be an added advantage.
Windows Domains: Active Directory DNS Security and Group Policy.
Windows 10 Windows Server 2012/2016/2019/2022.
Application servers: WebLogic IIS and Tomcat
Knowledge of AWS/Google Cloud Cloud Identity Management
Demonstrated experience working with databases (SQL preferred) Can interpret schemas and/or author queries and stored procedures.
Understanding of networking and protocols (TCP/IP SMTP etc.) preferred.
Familiarity with Contact Center operations and technology software and tools preferred.
Prior experience with the installation support usage or administration of Verint software preferred.
Familiarity with the use of troubleshooting and diagnostic tools such as Wireshark NetMon PerfMon WinDBG etc. will be a significant plus.
Job Specific Knowledge and Skills
Experience as a system engineer (Implementation or Support).
Ability to work with teams across geographies and effectively collaborate.
Drive engagement with a customer 1st Approach.
Personal accountability to achieve expected project outcome & customer expectations.
Analytical with proven problem diagnosis and solving skills.
Excellent interpersonal and communication skills.
Handles conflict with a high level of integrity.
Constantly improve self-knowledge in the different products via formal & informal training sessions
Flexible to work in shift environment Provide On-Call coverage over weekends basis business requirements.
The following are desirable:
Verint WFE v15.x Product Knowledge will be an added advantage.
Windows Domains: Active Directory DNS Security and Group Policy.
Windows 10 Windows Server 2012/2016/2019/2022.
Application servers: WebLogic IIS and Tomcat
Knowledge of AWS/Google Cloud Cloud Identity Management
Demonstrated experience working with databases (SQL preferred) Can interpret schemas and/or author queries and stored procedures.
Understanding of networking and protocols (TCP/IP SMTP etc.) preferred.
Familiarity with Contact Center operations and technology software and tools preferred.
Prior experience with the installation support usage or administration of Verint software preferred.
Familiarity with the use of troubleshooting and diagnostic tools such as Wireshark NetMon PerfMon WinDBG etc. will be a significant plus.
Job Specific Knowledge and Skills
Experience as a system engineer (Implementation or Support).
Ability to work with teams across geographies and effectively collaborate.
Drive engagement with a customer 1st Approach.
Personal accountability to achieve expected project outcome & customer expectations.
Analytical with proven problem diagnosis and solving skills.
Excellent interpersonal and communication skills.
Handles conflict with a high level of integrity.
Constantly improve self-knowledge in the different products via formal & informal training sessions
Flexible to work in shift environment Provide On-Call coverage over weekends basis business requirements.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
