Customer Support Specialists Freshers US shift Healthcare insurance domain
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Support Executive US Healthcare Billing
Location: Mindspace Airoli (Onsite)
Experience: Fresher to 3 Years
Shift: 6 PM to 3 AM (US Shift)
Working Days: 5 days a week
CTC: 2.40 LPA
Take Home:Incentives
Night Allowance: 3000
Transport: One-side cab provided
About the Role:
We are hiring enthusiastic candidates for the position of Customer Support Executive in the US Healthcare Billing domain. This role involves assisting US clients and patients regarding medical bills insurance claims payment statuses and related queries.
Candidates will gain hands-on experience in one of the fastest-growing sectorsUS Healthcare BPO.
Key Responsibilities:
Handle inbound and outbound calls related to US medical billing insurance claims and payment queries.
Verify patient information insurance details and billing accuracy.
Follow up with insurance companies to check claim status (A/R follow-up).
Resolve denials by understanding denial codes and reprocessing claims if required.
Maintain patient confidentiality (HIPAA compliance).
Document call details accurately in the system.
Provide excellent customer service while maintaining quality and productivity metrics.
Required Skills & Domain Knowledge:
Good communication skills (English)
Willingness to work in night shifts
Basic understanding of:
US Healthcare system
Medical terminology
Insurance types (Medicare Medicaid Commercial Insurance)
RCM process (optional for freshers but preferred)
Ability to handle sensitive financial and health-related information
Strong attention to detail and documentation skills
Freshers with good communication can apply; training will be provided
Qualifications Accepted:
BA BBA BSc BPharma BBM Undergraduates Results Awaited & Dropouts.
Qualifications :
BA BBA BSC BPHARMABBM/Undergraduate/Results Awaited/Dropouts.
Remote Work :
No
Employment Type :
Full-time
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