Billing Specialist I - Patient Account Services Coordinator
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Job Location:
Monroeville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
18-09-2025
Vacancies:
1 Vacancy
Job Summary
Title: Billing Specialist I - Patient Account Services Coordinator
Location: 100% Remote
Duration: 06 Months
Pay Rate: $20.00/- on W2
Pre Screening Questionnaire:
CW must live less than 1 hour from the Monroeville office how far is their commute
Provide internet speed screen shot at the top of the resume.
Do they have a quiet place at home to work everyday with no distractions
How many years of MS Office do they have
Comfortable with Excel
CW must live less than 1 hour from the Monroeville office how far is their commute
Provide internet speed screen shot at the top of the resume.
Do they have a quiet place at home to work everyday with no distractions
How many years of MS Office do they have
Comfortable with Excel
Fully Remote - but needs to be close to the office in case there are any technical issues with equipment.
Kindly share your updated resume.
Summary:
An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to better this role an Inbound Patient Account Services Specialist will provide a high level of customer service resolve patient billing questions and report potential trends to Leadership for review.
We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.
An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to better this role an Inbound Patient Account Services Specialist will provide a high level of customer service resolve patient billing questions and report potential trends to Leadership for review.
We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.
Roles and Responsibilities:
Develop a deep understanding of Specialty processes and learn how customer service impacts a patients journey from order to reimbursement for services.
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
Manage difficult or emotional situations responding promptly to patient needs and demonstrating empathy and a sense of urgency when appropriate.
Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
Record review and take next steps to follow-up and resolve patient concerns.
Gather and examine patient information to determine eligibility for payment plans.
Meet call center metrics that include call volume and call quality.
Use technology to effectively liaison with other departments across Specialty.
Demonstrate an outgoing enthusiastic professional and caring presence over the telephone.
Required Qualifications:
6 months experience in healthcare billing reimbursement collections practices and/or infusion services.
Experience with computers including 1 years working with Microsoft Word Outlook and Excel.
Effective written and verbal customer service skills.
Ability to work independently and on a team.
Ability to offer emotional support and empathy.
Flexibility with work schedule to meet business needs including but not limited to 8-hour work shifts from 8:00am 8:00pm EST (Monday Friday). Shifts will be decided by at the end of training based business needs.
Preferred Qualifications:
1 year experience in healthcare billing collections practices and/or infusion services.
1 year experience in pharmacy billing and reimbursement.
Education
Verifiable High-school diploma or GED required.
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
Manage difficult or emotional situations responding promptly to patient needs and demonstrating empathy and a sense of urgency when appropriate.
Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
Record review and take next steps to follow-up and resolve patient concerns.
Gather and examine patient information to determine eligibility for payment plans.
Meet call center metrics that include call volume and call quality.
Use technology to effectively liaison with other departments across Specialty.
Demonstrate an outgoing enthusiastic professional and caring presence over the telephone.
Required Qualifications:
6 months experience in healthcare billing reimbursement collections practices and/or infusion services.
Experience with computers including 1 years working with Microsoft Word Outlook and Excel.
Effective written and verbal customer service skills.
Ability to work independently and on a team.
Ability to offer emotional support and empathy.
Flexibility with work schedule to meet business needs including but not limited to 8-hour work shifts from 8:00am 8:00pm EST (Monday Friday). Shifts will be decided by at the end of training based business needs.
Preferred Qualifications:
1 year experience in healthcare billing collections practices and/or infusion services.
1 year experience in pharmacy billing and reimbursement.
Education
Verifiable High-school diploma or GED required.
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Key Skills
- Medical Collection
- Accounts Receivable
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
