Desktop Support Engineer

Austin - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Greetings

Role: IT Desktop Support

Location: Austin TX - onsite
Duration: 4-8 months
100% onsite. Local Candidates preferred

OSS Overview: 7 years

Onsite Support Technician- Laptop/desktop sys admin skill well versed with ticketing system has worked under SLAs. exp in customer handling

Technical/Functional Skills IT Desktop Support experience
Laptop Refresh and assignment of new laptops
Closing tickets within the defined SLAs
Excellent communication skills interacting with employees and contractors at any level.
Concentrated focus on defect reduction and quality of services.
Excellent customer relations and customer support skills.
Experience working in a team-oriented global collaborative environment.
Assign configured laptops and refresh the aged laptops
Meet SLAs for incoming tickets.
Project manage software/hardware rollouts and refresh items.
Install configure test maintain monitor and troubleshoot end-user workstations/laptops and to deliver required desktop service levels.
Collaborate with multiple stakeholders as needed.
Receive and respond to incoming calls pages and/or e-mails regarding issues
Multi-Stakeholder Management
Good communication

Thanks & Regards

Nayak Teketi

Phone :

Email:

Web:

Greetings Role: IT Desktop Support Location: Austin TX - onsite Duration: 4-8 months 100% onsite. Local Candidates preferred OSS Overview: 7 years Onsite Support Technician- Laptop/desktop sys admin skill well versed with ticketing system has worked under SLAs. exp in customer handling Technica...