Varo is an entirely new kind of bank. All digital mission-driven FDIC insured and designed for the way our customers live their lives. A bank for all of us.
We are seeking a talented and energetic Senior IT Analyst to join our this role the candidate will work closely with employees to solve their support requests assign and troubleshoot software access and assist in projects in a variety of areas. We are looking for a candidate with knowledge and experience in desktop support and has a patient and approachable attitude when dealing with pressure situations. Ensuring that our employees are supported and can work efficiently is critical for this role. The candidate will also be responsible for overseeing the administration of our Okta Identity Management Google Workspace Slack and Atlassian Suite environments.
What youll be doing
Administers and continually improves our Okta driven identity access management program which includes RBAC profile management and enterprise application access support.
Acts as a site advocate to facilitate the resolution of issues large or small with a sense of urgency and owns larger issues while working with other support teams until resolution.
Develops key relationships with site leaders and user base monitors user experience.
Provides C-Level support for incidents and requests.
Be a key thought leader for IT strategies and solutions drive the adoption of new technologies to support business needs and create relationships with key partners to help drive solutions.
Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes Site Projects IT initiatives and Compliance activities).
Provides administrative functions in coordinating site activities.
Assists in or manages planning and executing for IT optimization projects in local region incl. coordination with local parties to inform of new technologies.
Responsible for promoting enforcing and sometimes creating IT policies processes & standards.
High professional ethics and respect administrative policies and committed to deliver IT world class services.
Maintain update and monitor inventory and audit assets.
Have a mindset to always keep learning new technologies and stay current.
Youll bring the following required skills and experiences
5 years of proven experience in IT customer support and business partnership
Extensive experience with Apple and PC hardware and operating systems
Working experience in Okta administration
History of systems administration
Working experience in Microsoft products
Must be fluent in Google Suite Slack Microsoft Office/O365 Excel Word PowerPoint and Project
Working experience to install configure and set-up workstations printers locations management meetings projects and reviews
Knowledge of banking and financial service is a plus
Experience developing policies and procedures is a plus
Experience on IT centric complex projects of large scope is a plus
Experience with organizational change management for new solutions / implementations is a plus
$70000 - $110000 a year
For cash compensation we set standard ranges for all US-based roles based on function level and geographic location benchmarked against similar-stage growth companies. Per applicable law the salary range for this role is $70000 - $110000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range.
This role is also eligible for a bonus equity and competitive benefits.
We recognize not everyone will have all of these requirements. If you meet most of the criteria above and youre excited about the opportunity and willing to learn wed love to hear from you!
About Varo
Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. Were a new kind of bank all-digital mission-driven FDIC-insured and designed around the modern American consumer.
As the first consumer fintech to be granted a national bank charter in 2020 we make financial inclusion and opportunity for all a reality by empowering everyone with the products insights and support they need to get ahead. Through our core product offerings and suite of customer-first features we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.
Varo will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer please e-mail with the pertinent information and contact information.
CCPA Notice at Collection for California Employees and Applicants:
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.