Rep I - Customer Service
Rep I - Customer Service
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1 Vacancy
Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Reporting to the Customer Service Manager the Customer Service Representative will be responsible for taking incoming calls taking and completing client orders and answering client inquiries with the highest degree of courtesy and professionalism. Customer Service Representative may communicate with English using telephone e-mail and computer systems.
Responsibilities:
Process orders received via e-mail on-line order entry and phone on a daily basis and provide confirmations as requested
Route shipments considering commodity and volume temperature control and transit time requirements ensuring timely delivery
Communicate with multiple external and internal customers
Adhere to all procedures work instructions and regulatory requirements in performing the job
Communicate with various internal departments on a regular basis for customer/ related issues including emergency shipments customer account status invoices etc
Maintain accurate information regarding shipment status
Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time
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Education:
Post-secondary education or equivalent in a related discipline
Experience:
Minimum of 2 years experience in a warehouse customer service role
Minimum Skills Knowledge and Ability Requirements:
Strong work ethic sense of responsibility high level of attention to detail
Proactive customer focus
Ability to work in a team and independently as well as with minimal supervision
Ability to multi-task in a fast paced environment
Self-starter efficient organized
Capable of consistently producing high quality work under pressure and in a timely fashion
Strong proficiency in Microsoft applications (Outlook Word Excel Internet Explorer PowerPoint)
Strong proficiency in order entry systems
Excellent problem solving ability
Mandatory ability to communicate clearly in English as required
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier (NZ) LimitedEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Employment Type
Full-Time
