Customer Service Representative
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Role
As a Customer Service Representative at SEEK youll be part of a fast-paced and supportive environment where you can make a real difference. Youll work on complex challenges that have a direct impact on peoples lives helping us evolve our business and reach new heights.
You will be the first point of contact for Hirers and Candidates providing support through inbound calls emails and live chat. Your role is essential in ensuring a seamless customer experience by troubleshooting issues providing information and resolving inquiries efficiently.
Key Responsibilities
- Resolve customer inquiries at the first point of contact using established processes
- Provide live chat inbound outbound support to Australian New Zealand and international candidates and hirers
- Troubleshoot and resolve technical issues related to SEEKs platform job postings and account access
- Provide Level 1 Finance support assisting with billing and invoicing queries and escalating as required
- Track and manage customer interactions using CRM systems
- Monitor and respond to emerging issues providing feedback to Team Leaders for continuous improvements
- Support outbound call campaigns educating customers on new features and products
- Provide backup support for team members to maintain consistent customer service delivery
Qualifications :
Skills and experience
- Strong problem-solving skills particularly in troubleshooting technical issues and platform functionality
- Proven experience in customer service or client-facing role with a customer-first approach
- Experience using Salesforce CRM (or a similar CRM platform) to track and manage customer interactions
- Strong written and verbal communication skills to effectively assist customers across multiple touchpoints
- Strong time management and prioritisation skills to handle multiple customer needs efficiently
- Ability to collaborate effectively with cross-functional teams
Additional Information :
Permanent Perks
At SEEK we offer:
- Tailored career development planning
- Professional development sessions with industry leading guest speakers
- Support of flexible working including a mix of office and work from home days depending on your role
- Annual Performance Bonus Plan
- SEEK is committed to preparing for the impacts of climate change and the transition to a low-carbon future and manages its environmental impacts including on climate change.
- Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave
- The opportunity to work from anywhere for up to 4 weeks per financial year
- SEEKer Support a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice
- Frequent events including sports days year-end party hackathon and trivia
- Casual dress every day
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and educat ... View more
