Customer Accounts Manager
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
He aha te tūranga - About the role:
Were looking for a strong people leader to take ownership of our customer accounts function driving best practice across billing receipting and reconciliations to ensure timely accurate and customer-focused outcomes.
This is a newly created role which will lead a large but capable team embedding consistent processes clear KPIs and a culture of best-practice.
Responsibilities will include
- Manage end-to-end customer billing and receipting processes in line with agreed timelines and standards.
- Maintain clean and reconciled customer accounts resolving any discrepancies in collaboration with credit control and other internal teams.
- Act as the escalation point for billing and receipting queries or complaints from internal and external stakeholders.
- Coach the team through 1:1s training and reviews and drive performance by monitoring KPIs and adjusting strategies to meet billing and payment allocation targets.
- Drive improvements in process efficiency accuracy and customer service outcomes.
This is not a collections or credit control role the focus is on operational delivery continuous improvement and team development across the Accounts Receivable function.
Qualifications :
Ko wai koe - About you:
Were looking for a values-based leader who builds credibility through action and expertise. Youll bring:
- Proven experience in Accounts Receivable Billing or Customer Accounts leadership within a complex high-volume environment.
- Strong people leadership capability including coaching mentoring and performance management experience.
- Confidence establishing clear processes and KPIs which enhance quality and productivity.
- Excellent communication and stakeholder engagement skills.
- A resilient positive outlook and be a collaborative team player.
Additional Information :
Me pēhea te tuku tono - How to apply
This is a rare opportunity to be part of something meaningful shaping a new function that directly supports the financial sustainability of a purpose-driven organisation.
To express your interest in this opportunity please click on Im Interested by Monday 01st December.
For further information please contact Lindsey Frankland - for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
Ko wai mātou - About us:Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supp ... View more
