Member Support Executive (India) - FTC
Member Support Executive (India) - FTC
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Job Description
About the Role:
You will support and implement retention programs aimed at strengthening relationships with current CIMA members and encouraging renewals. You will also focus on re-engaging lapsed members through structured outreach and re-registration efforts following CIMAs overall regional strategy and goals. You will report to the Associate Manager - Markets (India). You will work with us on a four month contract using an in office work schedule.
You Will:
- Engage with members via phone email and other outreach channels to provide guidance on renewal processes highlight membership benefits and resolve queries effectively.
- Build and maintain positive relationships with members to improve engagement and loyalty throughout the renewal process.
- Prepare and deliver timely accurate reports on outreach activities calling efforts and renewal progress.
- Assist the Line Manager in carrying out member engagement and renewal activities.
- Call and follow up with existing and lapsed members to encourage renewal of their CIMA accounts and memberships.
- Carry out structured and consistent calling to the lapsed member database ensuring timely follow-up until renewal or progression is achieved.
- Support other short-term tasks related to member engagement as assigned.
You Have:
- Diploma or degree in Business Administration Marketing or any equivalent field
- 1 years experience in Business Development
How We Support You:
We provide flexibility to help you achieve a good work-life balance. Youll be part of a global diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace including healthcare annual leave parental leave an employee assistance program. We care about our employees welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association a Great Place to Work-Certified company we are transforming the accounting and finance profession. We are future-focused empowering the worlds most accomplished accountants to stay relevant meet todays demands and prepare for tomorrows challenges through quality education resources and training.
Learn more about The Association on LinkedIn and our Career Site.
#GreatPlacetoWork
We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
Required Experience:
Contract
Employment Type
Full Time
