Member Relations & Communication Specialist

Job Title:

Member Relations & Communication Specialist

Job Summary:

This dynamic role blends student outreach and admissions counselling with digital engagement and international member relations. The candidate will manage end-to-end student admissions while enhancing visibility through social media and offline initiatives. Additionally they will oversee global member engagement.

Key Responsibilities

Social Media & Digital Engagement

• Drive social media engagement related to admissions events and outreach initiatives.
• Collaborate with the design/content teams to create engaging posts videos and updates.
• Promote events summits and member highlights via digital channels.
• Monitor campaign performance and suggest improvements.

Member Relations

• Manage relationships with existing members globally.
• Coordinate onboarding of new members including application support.
• Ensure regular communication through newsletters updates and personal outreach.
• Liaise with international stakeholders for summits meetups and forums.
• Represent us in networking events and collaborative platforms.
• Maintain and update the central member database and engagement tracker.

Skills & Qualifications

Must-Have

• 24 years of hands-on experience in social media management and member relations preferably within hospitality or membership-driven brands.
• Strong written and verbal communication skills with a flair for crafting on-brand social copy and member outreach messages.
• Proficiency in social media scheduling tools (Hootsuite Buffer Sprout Social) and basic graphic/video editing (Canva Adobe Spark).
• Experience with CRM or membership platforms (Salesforce HubSpot Zoho) and email marketing tools (Mailchimp Sendinblue).
• Data-driven mindset: ability to interpret social analytics (engagement rate reach member retention) and translate insights into actionable tactics.

Preferred

• Background in digital campaigns with on-site experiences.
• Knowledge of SEO best practices for social content and familiarity with paid social advertising (Facebook Ads Instagram Promotions).

Benefits & Culture Highlights

• Collaborative on-site work environment with peer mentoring and cross-functional exposure to events marketing and operations.
• Competitive compensation performance bonuses and membership perks for our premium hospitality services.
• Opportunities for professional development industry conferences and in-house training.

Required Skills:

digital engagementcrm toolsdigital marketingdata managementcontent creationadmissions counsellingoutreach strategiessocial mediasocial media engagementsummitsdigitalpartnership buildingmember relationsevent promotioncommunicationeventsdesignoutreach