Program Analyst - Office of CAO
Program Analyst - Office of CAO
Posted on :
18-09-2025
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1 Vacancy
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Job Description
Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for providing program support to the organizations Community Opinion Polling Program. The Community Opinion Polling Program is a primary input for the Accountability Framework which includes the strategic planning initiatives of the Vision Program Strategic Plan Program and supporting Departments with their 4-Year Departmental Plans. This includes coordinating research analyzing opinion data including tracking of data trends and comparator benchmarks among municipal comparators research related to the impact of legislative changes on municipalities drafting reports presentations and other briefings and communication products.
This position is responsible for providing program support to the organizations Community Opinion Polling Program. The Community Opinion Polling Program is a primary input for the Accountability Framework which includes the strategic planning initiatives of the Vision Program Strategic Plan Program and supporting Departments with their 4-Year Departmental Plans. This includes coordinating research analyzing opinion data including tracking of data trends and comparator benchmarks among municipal comparators research related to the impact of legislative changes on municipalities drafting reports presentations and other briefings and communication products.
WHAT YOULL BE DOING
- Analyzes and interprets opinion data and information to determine gaps and identify course of action and future needs to support policy direction programs and initiatives.
- Researches and analyzes emerging trends issues best practices current events to assess impacts of resident survey results and enable informed decision making on initiatives.
- Leads and coordinates the implementation of projects including conducting research liaising with internal and external partners gathering information and material and preparing reports and presentations as directed.
- Develops coordinates and implements program deliverables and initiatives coordinates for projects and deliverables external to the unit modifying priorities as required to meet objectives.
- Conducts review (including best practice reviews) of impacts of legislative change including research analysis and evaluation to inform senior management decision making.
- Provides subject matter expert advice and recommendations applying current knowledge of best practices and applicable legislative regulatory and professional standards.
- Performs daily operational activities supporting the unit; provides information and responds to routine inquiries or requests for information related to policies practices and procedures. Resolves concerns as appropriate and escalates where required.
- Assists the Departments management team in the development of annual plans for major initiatives that are in line with Branch and the Regions strategic direction.
- Liaises with other Branches and Departments in the Region to disseminate and acquire information as required.
- Represents the Branch Department and Region with both internal and external stakeholders and is responsible for ensuring representation aligns with corporate branding and messaging.
- Explores established options and takes appropriate action ensuring that services provided meet Regional customer service standards.
- Participates on committees work groups task forces and special projects as assigned.
- Manages information in accordance with legislation and corporate standards.
- Performs other duties as assigned in accordance with Branch and Department objectives.
WHAT WERE LOOKING FOR
- Successful completion of a Community College Diploma in Business Administration Public Administration Public Policy or Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years of experience in project management coordinating and implementing communication strategies and supporting program development including oversight of database.
- Demonstrated experience and ability to meet deadlines while coordinating and responding to immediate research needs in a dynamic environment.
- Understanding of project management methodology and continuous improvement processes.
- Demonstrated experience in writing and reviewing analytical reports/studies including ability to identify problems research analyze and interpret data and make and defend evidence-based recommendations.
- Demonstrated coordination skills to foster co-operative and collaborative working relationships with cross-functional teams and staff at all levels of the organization.
- Demonstrated writing skills for internal communication document development and design and drafting reports briefing notes meeting minutes and presentations to communicate information to diverse audiences.
- Demonstrated analytical skills to analyse and synthesize information.
- Demonstrated ability in corporate core competencies for this level.
- Ability to work independently and with teams and with ability to manage competing priorities.
- Advanced skills in MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Ability to travel to offsite locations as required.
- Ability to work outside regular business hours as required.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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