Operations Supervisor

Join our team as a PAG Processing Manager in the Project Approval Group (PAG) within Chase Mortgage Banking. Lead and support a team of PAG Processors to achieve productivity quality and customer satisfaction goals.

As a PAG Processing Manager within our dynamic team you will be responsible for providing leadership guidance and support to PAG Processors. Your role will be pivotal in ensuring that our team meets and exceeds company standards for productivity quality and customer satisfaction. You will be tasked with implementing performance plans to achieve monthly and annual goals. Additionally you will play a key role in developing the skills of your team through goal-setting delegation training counseling and performance management.

Job Responsibilities

• Oversee processors timely collection and submission of project documents to PAG Underwriting.
• Ensure accurate and timely input of information in all applicable systems.
• Work closely with PAG Underwriting Operations and Sales Partners.
• Implement performance plans to achieve monthly and annual goals.
• Develop the skills of subordinates through goal-setting delegation training counseling and performance management.

Required Qualifications Capabilities and Skills

• Minimum 1 year of experience as a manager or supervisor.
• Minimum 2 years of experience in the mortgage lending business.
• Excellent analytical and decision-making skills.
• Strong verbal and written communication skills.
• Ability to communicate well in difficult situations.
• Strong negotiation skills.
• Strong computer skills familiar with Microsoft Windows and Office software.
• Adhere to turn time commitments in a high-volume environment.
• Excellent teamwork orientation and ability to work independently in a fast-moving environment.

Preferred Qualifications Capabilities and Skills

• College 4-year degree preferred.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview you affirm to meet the Internal Mobility Eligibility Requirements as stated in theApplying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action following the firms Human Resource Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

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In partnership Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview applications will be acknowledged.