Customer Experience Consultant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary Introduction:
As a Customer Experience (CX) Consultant you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with crossfunctional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and datadriven insights you will drive meaningful change and foster a customercentric culture within the organization.
Responsibilities:
- Conduct thorough assessments of current customer experiences across all channels and touchpoints.
- Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
- Utilize customer feedback journey mapping and data analytics to identify pain points and opportunities for improvement.
- Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the endtoend customer journey.
- Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
- Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
- Stay updated on industry trends best practices and emerging technologies in the field of customer experience
- Lead training sessions and workshops to educate teams on CX principles and methodologies.
- Serve as a trusted advisor to senior leadership providing insights and recommendations to drive strategic decisionmaking and business growth.
Qualifications :
- 3 8 years of experience
- Analytical and problem solving skills
- Customer Journeys Modeling
- Excellent Communication Skills
- Consulting background
- Bachelors Degree in Media Marketing Business administration or any related field
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Devoteam is a AI-driven tech consulting firm specialised in cloud platforms, cyber, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value. With over 11,000 tech architects in more than 25 co ... View more
