Turkish Speaking VIP Account Manager
Turkish Speaking VIP Account Manager
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Job Description
About Gamdom
Gamdom is a leading online platform in the iGaming and crypto space offering innovative and engaging experiences to a global player base. As we continue to grow we are committed to delivering exceptional service and unique rewards for our VIP players.
Were now looking for a Turkish Speaking VIP Account Manager to join our team and play a key role in shaping personalized VIP experiences.
Key Responsibilities:
Relationship Management
- Build and maintain strong relationships with Turkish-speaking VIP players ensuring their needs are understood and consistently met.
Primary Point of Contact
- Act as the dedicated liaison for VIP players addressing inquiries and providing customized solutions through platforms like Intercom Discord and email.
Loyalty & Rewards
- Design and execute personalized loyalty programs promotions and rewards to enhance player satisfaction and engagement.
Collaboration with Internal Teams
- Work closely with marketing promotions and support teams to curate exclusive offers and experiences tailored for VIP players.
Data-Driven Strategies
- Analyze player behavior and performance metrics to identify trends develop targeted engagement strategies and align offerings with individual preferences.
Proactive Issue Resolution
- Anticipate and address player concerns promptly delivering effective solutions to maintain trust and ensure an exceptional gaming experience.
What Were Looking For
- Proven experience in a customer-focused role preferably within the iGaming or online gaming industry.
- Native-level or fluent Turkish speaker with strong English communication skills.
- Strong interpersonal skills with a passion for delivering top-tier customer experiences.
- Exceptional organizational skills and the ability to multitask in a fast-paced environment.
- Familiarity with platforms like Intercom Discord and CRM systems is a plus.
- Analytical mindset with the ability to use data to drive decisions.
Perks at Gamdom:- Fully remote - work from anywhere in the world
- Flexible schedule
- 30 days of paid time off
- Equipment allowance
Employment Type
Full Time
