Customer Support Specialist
Customer Support Specialist
Posted on :
17-09-2025
Employer Active
1 Vacancy
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Job Description
About Company:
Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction.
Key Responsibilities
- Handle customer interactions across multiple channels including calls chats emails leads and social media platforms.
- Respond promptly to customer inquiries and provide accurate valid and complete information using the right tools and processes.
- Manage order-related queries including order status returns exchanges cancellations and product-related information.
- Build and maintain strong relationships with customers through open interactive and professional communication.
- Resolve customer complaints effectively by identifying issues providing appropriate solutions and following up to ensure resolution.
- Maintain detailed records of customer interactions feedback and actions taken.
- Collaborate with internal teams (merchandising logistics operations) to ensure smooth order fulfillment and service delivery.
- Identify recurring issues and escalate to management for process improvements.
- Meet performance targets including response time resolution rate and customer satisfaction scores.
Candidate Requirements
- Male candidates only.
- Minimum 1-2 years of experience in customer support preferably in a BPO voice process or premium domestic process.
- Strong communication skills in English (both written and spoken)
- Ability to multitask prioritize and manage time effectively in a fast-paced environment.
- Familiarity with CRM systems MS Office and e-commerce platforms will be an advantage.
- Must be comfortable with rotational shifts and rotational weekly offs (70-day shift 30-night shift).
- Problem-solving attitude with patience and empathy in handling customers.
Employment Type
FULL_TIME
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